Customer Service Advisor - Test

Workforce; Redditch; On-site; GBP 14,000 - 18,000; Full time

Job summary

An independent energy company in Redditch is looking for a Customer Service Advisor on a maternity cover basis. The role involves responding to customer queries, administering gas supply switches, and delivering excellent service in a team environment. Candidates should have strong PC skills and effective communication abilities. This position offers a competitive salary of up to £17,300 per annum, along with 25 days holiday plus bank holidays.

Benefits

Competitive salary

25 days holiday plus bank holidays

Qualifications

• Experience in a customer service role.
• Ability to communicate clearly both verbally and in writing.
• Good personal organization skills.

Responsibilities

• Handle customer queries via phone, email, and letter.
• Administer gas supply switches and meter readings.
• Provide exceptional customer service without scripts.

Skills

Good PC skills

Energy industry knowledge

Effective communication in English

Ability to use technical knowledge

Good personal organisation

Tools

Excel

Outlook

Word

Job description

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Customer Service Advisor - Test, Redditch

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Client:

Workforce

Location:

Redditch, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b4bd2e5c4f96

Job Views:

12

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Advert

An exciting opportunity has arisen for a Customer Service Advisor to join an independent energy company based in Nottingham on a maternity cover basis. In return, we offer a competitive salary of up to £17300 per annum and benefits to include 25 days holiday plus bank holidays.

We are licensed by the national energy regulator Ofgem to supply gas to domestic and business customers across Great Britain.

The Customer Service Advisor will be part of a small office-based team that deals with gas customers by phone, email and letter.

A key part of our service is that customers can get through quickly to someone who can help them with the reason for their call, and this team is where this is delivered. You will almost always be having a real conversation, not following a script.

The team also carries out operational processes, including administering gas supply switches and meter readings. This involves a variety of regular tasks, including requesting and recording information from customers (such as meter readings) and the handling of customer requests and queries.

The successful Customer Service Advisor will have:

• Good PC skills including experience of using a variety of desktop software including Excel, Outlook, Word and in-house tools
• Some energy industry knowledge which can be learnt on the job
• Ability to communicate clearly and effectively in English, both verbally and in writing
• Ability to assimilate and use relevant technical and industry knowledge
• Good personal organisation, the ability to work both alone and in a team, and inexhaustible patience

The hours of work are 37.5 per week, Monday to Friday.At present, our customer service opening hours are Monday to Friday from 9 am to 5 pm. This position is for maternity cover however there may be the possibility of permanent role.

This role would suit an experienced Customer Service Advisor. Contact Centre Assistant or Customer Care Representative.

Please apply online to be considered for the Customer Service Advisor role.