Customer Service Advisor (Temp to Perm)

Panaz Ltd; Burnley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading textiles company in Burnley is looking for a Customer Service Advisor to join their team. The role involves communicating with customers, processing orders, and providing support. Ideal candidates will have experience in customer service, strong IT skills, and the ability to problem-solve in a team environment. This position offers competitive pay with the possibility of becoming permanent.

Benefits

Competitive pay

Potential for permanent role

Supportive workplace culture

Qualifications

• Prior experience with customer service and logistics.
• Excellent written communication skills.
• Organised and detail-oriented.

Responsibilities

• Communicate with customers via phone, email, and online channels.
• Process sales orders and liaise with teams to fulfill customer needs.

Skills

Customer service experience

Proficient IT skills

Organisational skills

Problem-solving

Teamwork

Tools

CRM systems

Order management systems

Job description

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Customer Service Advisor (Temp to Perm), Burnley

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Client:

Location:

Burnley, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b35f0aa7f727

Job Views:

Posted:

Expiry Date:

25.09.2025

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Job Description:

Role Overview

We are seeking an approachable, customer-centric Customer Advisor to join our Customer Excellence Team, initially on an ongoing temporary basis, with the potential for a permanent role as the department grows in the coming months. This role is ideal for individuals who have strong communication and organisational skills and who thrive in a busy, collaborative environment.

You will be the first point of contact for enquiries, providing support and guidance to customers while efficiently resolving logistical challenges associated with order preparation.

If you are ready to make a difference and build a rewarding career, please submit your application via our careers website at https://careers.panazcareers.com/.

Key Responsibilities of a Customer Advisor - Customer Service Excellence

• Communicate with customers via phone, email, and online channels.
• Support customers in navigating product information and making informed decisions.
• Process sales orders.
• Liaise with internal departments to ensure timely and accurate fulfilment of customer needs.
• Provide ad-hoc support to the wider team.
  

Essential Customer AdvisorSkills and Experience

• Prior experience with customer service and logistics, preferably in a manufacturing or product-based environment.
• Prior experience working within a team.
• Excellent standard of written communication - clear, concise and error-free.
• Organised and detail-oriented.
• Proficient IT skills, particularly with CRM or order management systems.
• Proactive team player; able to proactively problem-solve and communicate across multiple departments.
• Adaptable approach to changing schedules and new challenges.
  

Personal Qualities for Customer AdvisorSuccess

• Resilient under pressure and able to maintain professionalism at all times.
• Quick learner.
• Proactive problem-solver.
  

Why Join Our Team?

• Be part of a progressive, inclusive company with a strong reputation in the interiors and textiles sector.
• Competitive rate of pay, with the potential to transition to a permanent role.
• Supportive, team-oriented workplace culture dedicated to excellence.

If you’re ready to provide outstanding customer experiences and develop your career with us, please submit your application through our careers website.

Beware of scammers and fraudulent job postings – how to tell if this advert is genuine :

• All legitimate Panaz vacancies are posted on our careers website and all job board postings link back to this page. If a job opportunity can’t be found on our careers website, please contact our HR Team using the “connect” button, and we will reply.
• The company will never require payments for job applications or ask for sensitive information during the application process.
• Application acknowledgements and interview invitations will come from a panaz.co.uk/ TeamTailor email address only.

If you suspect fraudulent contact regarding an opportunity with us, please click on the “report this listing” button, and if you have been a victim of recruitment fraud, please get in touch with your local law enforcement authorities. Please note that Panaz cannot be held liable for claims, losses, damages or inconveniences resulting from or in connection with the actions of imposters and or fake/ scam job adverts.Still, where we can, we will act to report such activities as necessary.