Customer Service Advisor – Spanish Speaking (fixed-term)

the LEGO Group; Slough; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join the LEGO Group as a Customer Service Advisor, where you will support LEGO fans by providing exceptional service during our busiest season. This role requires fluency in both English and Spanish, and offers a hybrid work environment with competitive salary and benefits, including a bonus potential. With a strong focus on creativity, you will solve inquiries ranging from order management to product quality, all while building meaningful connections with our consumers.

Benefits

Performance-based bonus up to 10%

Colleague discount from day 1

Enhanced paid leave options

Life and disability insurance

Wellbeing resources and benefits

Qualifications

• Eager about creativity and problem-solving.
• Ability to engage consumers via phone and email.
• Strong relationship-building skills.

Responsibilities

• Respond to customers in English and Spanish.
• Handle queries related to orders, products, and troubleshooting.
• Build positive relationships in a fun and engaging manner.

Skills

Fluency in English

Fluency in Spanish

IT Skills

Problem-Solving

Job description

Customer Service Advisor – Spanish Speaking (fixed-term)

Customer Service Advisor – Spanish Speaking (fixed-term)

Job Description

Just imagine putting play at the heart of customer services. Now make it real.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

Job Description

Just imagine putting play at the heart of customer services. Now make it real.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

Are you ready to inspire the builders of tomorrow?

If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!

About The Role

This is a fixed term contract until 31st January 2026.

As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.

We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!

Why you’re the perfect match

If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Spanish.

What You’ll Be Doing

• Respond to consumers in both English and Spanish - spoken and written.
• Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
  
  
  
  

Ready to Build Something Amazing?

If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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