Customer Service Advisor / Spanish Speaker

Job Overview

We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Spanish and English, with a great combination of administrative, customer service, and organizational/planning skills, as well as a good understanding of Microsoft Office.

Working as the Customer Service Advisor, you will provide an excellent standard of service to customers through email, phone, and web chat interactions.

As the Customer Service Advisor, you will resolve customer complaints in a patient, efficient, and courteous manner and carry out remedial actions as required.

Apply Today

If this job looks like your ideal position, please send your CV as soon as possible for our Recruitment Team to review.

Duties

• Providing excellent service to customers via email, phone, and web chat in Spanish.
• Processing information and responding to customer inquiries, concerns, and requests promptly and professionally.
• Resolving complaints courteously and efficiently, taking remedial actions as needed.
• Clarifying customer complaints, identifying causes, proposing solutions, and following up to ensure resolution.
• Maintaining a high level of customer focus and going the extra mile for satisfaction.
• Escalating issues to the Team Leader or Compliance Team as appropriate.
• Following up on customer interactions according to company procedures.
• Mentoring junior team members and liaising with other departments to resolve queries.
• Adhering to company policies and maintaining professionalism.
• Recording and updating account information accurately with attention to detail.
• Monitoring website for errors and testing after updates and launches.
• Contributing ideas for process improvements and service enhancement.

Candidate Requirements

• Fluent in Spanish and English, both verbal and written.
• Ability to multitask, prioritize, and work under pressure.
• High accuracy and attention to detail.
• Proactive, results-driven, with excellent problem-solving skills.
• Strong interpersonal skills and team orientation.
• Quick learner in dynamic environments.
• Good IT skills, including Microsoft Outlook.
• Knowledge of online gaming and betting industry is a plus.