Customer Service Advisor/Sales Support

TN United Kingdom; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in the drinks distribution sector is seeking a dynamic individual to join their team. This role focuses on enhancing customer relationships and ensuring exceptional service delivery. You will be responsible for processing orders, managing customer inquiries, and driving new business initiatives. The company prides itself on its growth and commitment to customer satisfaction, making it an exciting opportunity for those looking to thrive in a fast-paced environment. If you have a passion for sales and customer service, this position offers a chance to make a significant impact.

Qualifications

• Experience in customer service and sales with strong communication skills.
• Proficient in Microsoft Excel and CRM systems.

Responsibilities

• Build and maintain relationships with customers through effective communication.
• Process orders and handle customer inquiries efficiently.

Skills

Customer Service

Communication Skills

Relationship Building

Sales Skills

Teamwork

Tools

Microsoft Excel

Trinity System

LWC Quote System

Job description

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Client:

LWC

Location:

Lancashire, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

a860072f106f

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

Overview

To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, order processing and arranging deliveries. Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems. To drive new business in the Depot contacting potential customers and increase customer retention by closely managing Retention Reports and keeping attrition to a minimum.

Main Duties

• Building relationships with weekly Telesales Out-Bound customers, being a regular point of contact.
• Ability to convert Incoming calls to Planned Out-Bound calls.
• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products.
• To retain strong relationships with Account Managers, helping them in acquiring new business: informing them of results from the 5-weekly report, ensuring that they stay aware of business retention and setting up appointments for new business.
• Reviewing Down Traders and reporting to Sales Manager.
• To ensure a high standard of customer service with creating an initial business relationship with all new customers. Set up initial orders and delivery requirements.
• To promote from our promotional brochure and up sell specific drives.
• Understanding the need to target specific Customers with products that are relevant to them.
• Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

Knowledge and Experience

• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system and LWC quote system.
• Good teamwork skills.
• Good communication and relationship building skills.
• Good product knowledge.
• Ability to sell and up-sell.

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 100425FC) in the title of your E-mail to .