Customer Service Advisor / Sales Assistant

Mandeville; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading national distributor in the construction industry is seeking a Customer Service Advisor / Sales Assistant in Cambridge. This role promises excellent career progression, offering comprehensive training and the opportunity to develop sales and customer service skills while ensuring high levels of service and customer satisfaction. The ideal candidate will possess strong communication and negotiation abilities.

Benefits

Annual Bonus scheme

Variety of additional incentives

Great career progression

Qualifications

• Previous customer service experience preferably within retail or trade environment.
• Exceptional sales and customer relationship building skills.
• Ability to build long term relationships with customers.

Responsibilities

• Ensuring outstanding levels of customer service at all times.
• Maximise growth of sales within the branch.
• Building customer relationships and answering enquiries.

Skills

Customer service experience

Sales skills

Communication skills

Negotiation skills

Problem-solving ability

Job description

A fantastic opportunity has arisen for a Customer Service Advisor / Sales Assistant to join this national distributor of products for the construction industry. This is a varied role which offers great progression and training and would suit someone with great communication skills who is looking to progress their career in sales and customer service.

THE ROLE
Ensuring outstanding levels of customer service at all times both face-to-face and on the phone
To maximise growth of sales within the branch
Building customer relationships within the branch
Answering general enquiries, advising product availability, delivery dates etc
Issuing quotations in response to enquiries
General sales administration

KNOWLEDGE/ EXPERIENCE REQUIREMENTS
Previous customer service experience preferably within retail or trade environment
Exceptional sales and customer relationship building skills at all levels
Strong negotiation and facilitation experience with problem solving ability
Ability to identify and understand business opportunities and build long term relationships with customers
Strong commercial awareness and excellent communication skills

For the right person there is a fantastic package on offer including:
Annual Bonus scheme
Variety of additional incentives
Great career progression

Mandeville is acting as an Employment Agency in relation to this vacancy.