Customer Service Advisor | Rural Ashford

Office Angels; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local business in Ashford is seeking a Customer Service Advisor for a temporary position starting immediately. The role involves providing admin support, handling customer complaints, and engaging professionally with the public. Candidates should possess strong communication skills and a positive attitude.

Qualifications

• Excellent communication skills required.
• Experience in customer complaint management preferred.
• Proficiency with office software is necessary.

Responsibilities

• Provide comprehensive administrative support.
• Log and resolve customer complaints.
• Manage incoming emails with professionalism.

Skills

Communication skills

Organisational skills

Attention to detail

Ability to work in a fast-paced environment

Tools

Office software

Multi-line phone systems

Job description

JOB TITLE: Customer Service Advisor

LOCATION: Rural Ashford (must be able to drive to location)

SALARY: £12.60ph

TERM: 5 Weeks (possible extension)

HOURS: Monday to Friday (9am - 5pm)

START: Immediately

Office Angels is proud to be working with this local business in their search for a Customer Service Advisor. This is a temporary position starting ASAP.

The day-to-day duties in this role include:

1. Providing comprehensive administrative support across various departmental functions.
2. Logging, monitoring, and ensuring timely follow-up of complaints until resolution.
3. Managing and responding to incoming emails with clarity and professionalism.
4. Drafting and utilising standardised template responses to ensure consistency and efficiency in communication.
5. Engaging with members of the public to uphold and promote our client's reputation for excellence.

We would love to speak to candidates who have:

1. Excellent communication skills, both verbal and written.
2. Experience in managing customer complaints.
3. A positive attitude and the ability to work in a fast-paced environment.
4. Strong organisational skills and attention to detail.
5. Proficiency in using office software and handling multi-line phone systems.

Next steps…

If you're interested in this position and meet the skills and attributes listed above, please apply today.

* If your skills match the role, you will receive an email from us. Please call us on 01233 611780 within 24 hours to discuss the position further with Pippy or Lindsay. We look forward to your application. This is a temporary role starting immediately, so only apply if you can start within a few days' notice.

Office Angels is an employment agency and business. We are an equal-opportunities employer committed to diversity and inclusion. We respect and value individuals of all backgrounds and abilities. Please let us know if you require reasonable adjustments at any stage, and we will support you.

Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary staffing. Our UK operations are an Equal Opportunities Employer.

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