Customer Service Advisor (Roofing/ Construction)

ZipRecruiter; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading supplier of roofing products in Cardiff seeks a Customer Service Advisor to join their dynamic team. This role offers full training, clear progression, and a supportive work environment, while providing excellent service at the trade counter and handling customer inquiries.

Benefits

25 Days Holiday

Bank Holidays

7.5% Pension Contribution

Life Insurance

Retail Discounts

Early Finish Friday

Regular Team Socials

Training and Progression

Qualifications

• Customer-focused individual with a positive approach.
• Strong interpersonal skills for face-to-face interactions.

Responsibilities

• Deliver excellent service in person and over the phone.
• Support sales and order processing at the trade counter.
• Assist with picking and packing orders in the warehouse.

Skills

Customer service background

Job description

Job Description

Customer Service Advisor (Roofing/ Construction)

Cardiff Docks

£28,000 + Monday-Friday + Early Finish Friday + Training + Progression + 25 Days Holiday + Bank Holidays + 7.5% Pension Contribution + Life Insurance + Retail Discounts + More

Are you a individual with customer service experience who's ready to step into a customer-facing role within a growing, close-knit team that offers full training, clear progression, early Friday finishes, and a great work-life balance with regular team socials?

Do you want the opportunity to join the UK's leading supplier of roofing products and services, with over 40 years of success and a reputation for outstanding customer service, this well-established, family-run business is expanding and investing in people, offering a long-term, stable career path and supportive environment.

On offer is a fantastic opening to join a business that truly values its team. With branches nationwide and a strong internal culture, they focus on developing staff through hands-on training and internal promotion. You'll enjoy working in a collaborative environment where your contribution is recognised and rewarded.

In the role, you will be based fully on-site Monday to Friday, helping customers face-to-face at the trade counter and over the phone. You'll handle enquiries, take and process orders, offer product advice, and support warehouse operations like picking and packing when needed.

This role would suit a individual with customer service experience who's ready to step into a customer-facing role within a growing, close-knit team that offers full training, clear progression, early Friday finishes, and a great work-life balance with regular team socials.

The Role:

• 
  

  Deliver excellent service in person and over the phone

  
  




• Support sales and order processing at the trade counter




• Assist with picking and packing orders in the warehouse

The Person:

• Customer service background




• Based in Cardiff or easily commutable to

Keywords: Trade Counter, Roofing, Construction, Customer Service, Builders Merchant, Building Supplies, Progression, Training, Local, Cardiff, Cardiff Docks, Cardiff Bay, Wales

Reference Number: BBBH20384

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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