Customer Service Advisor Role

Galaxy Personnel; Norwich; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Adviser in Diss, Norfolk. The role involves supporting the customer service team, managing enquiries and complaints, and interacting with customers to ensure a high-quality experience. Candidates should have excellent customer service and communication skills and be IT literate. This is a permanent position with a competitive salary of £25,396 per annum.

Qualifications

• Strong customer service ability with experience in a fast-paced environment.
• Proficient in IT and communication, both written and verbal.

Responsibilities

• Support customer service team ensuring excellent experiences.
• Manage and log complaints, directing sales leads.
• Interact with customers and manage documentation efficiently.

Skills

Excellent customer service skills

Good communication skills

IT literate

Ability to work in a fast paced environment

Job description

Overview

Role - Customer Service Adviser
Location - Diss, Norfolk
Working hours - Monday to Friday - 8.30am - 5.00pm
Rate of pay - £25,396 per annum
Capacity of role - Permanent position

Our client is a specialist within their division and currently seeking a Customer Service Adviser to join their busy office team. Candidates will need to be computer literate and will have a natural flair for customer service. This role is a fresh and fantastic opportunity for someone looking to start a career within a commercial environment or equally to join a thriving business. and develop their career development within an established organisation

Responsibilities

• Supporting their customer service team and ensuring that a excellent experience across all interactions
• You will be responsible for passing enquiries on to the relevant departments within the team.
• Manage and logging complaints and help direct potential sales leads to the right team.
• Interacting with customers via a multitude of methods and ensuring all documentations is stored correctly and accurately.
• Reaching out to customers for feedback and promote reviews on various channels

Candidate attributes

• Excellent customer service skills
• Good communication skills both written and verbal
• IT Literate skills
• Ability to work in a fast paced environment.

Skills Required

• Customer service, Administration, Admin, IT literate, Communication skills

Keywords

• Customer service, Administration, Admin, IT literate, Communication skills