Customer Service Advisor - Roadside Assistance

Concentrix; Kirkwall; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Advisor for Roadside Assistance. You will assist with customer retention and account queries while handling inbound calls. The role offers a competitive salary of £12.25 per hour with bonus opportunities, flexible shifts, and benefits. Ideal candidates are communicative, target-driven, and computer literate. This is a remote position based in the UK.

Benefits

Fortnightly Pay

28 days paid holiday

Mobile phone plan discounts

Discount at PUREGYM

Incentive prizes for top performers

Free healthcare cover after one year

Pension after one year

Qualifications

• Excellent communication skills both written & verbal.
• Experience in working towards targets.
• Computer literate with the ability to multitask and use multiple systems.

Responsibilities

• Assist with retaining customers and account queries.
• Handle high volume of inbound calls.
• Utilize sales and negotiation skills effectively.

Skills

Excellent communication skills

Experience in working towards targets

Computer literate

Ability to work in a team

Job description

Overview

Job Title: Customer Service Advisor - Roadside Assistance

Take steps towards a new career today!

Working with us is more than just a job. It’s work you can feel proud of!

About us…

We’re looking for passionate, caring & experienced people to join our team working on behalf of a leading roadside assistance & insurance company!

• Excellent hourly rate of £12.25 with bonus earning opportunities!
• Work from the comfort of your own home!
• Rotational Shift pattern. You will work 40 hrs. per week between the hours of 8am-7pm Monday - Friday, 8.30am-5pm Saturday.

As an Inbound Sales Advisor, you will be assisting with retaining customers, account queries, insurance policies, & helping customers renew their breakdown policies. You will be handling a high volume of inbound calls which involves putting into practice your sales and negotiation skills and techniques & maximizing on sales opportunities where possible.

What’s in it for you

• An hourly rate of £12.25
• Fortnightly Pay
• 40 Hour, permanent contract with 28 days paid holiday per year.
• Mobile phone plan discounts for you plus FIVE people of your choice.
• Fantastic discount at PUREGYM.
• Amazing regular incentive prizes for top performers.
• Benefits and discounts with local and national suppliers.
• Refer a Friend incentive!
• Free healthcare cover for you and your dependents with pension (after one year)

What you’ll need…

• Excellent communication skills both written & verbal.
• Experience in working towards targets.
• Computer literate with the ability to multitask and use multiple systems at any one time
• A wired internet connection & quiet place to work
• An ability to work as part of a great team

If you feel you don’t check every box, we still encourage you to apply. We\'ll do our best to match you with the right job, whether it’s this or another role.

What are you waiting for?

We are…One Team. One Company. One Concentrix

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

UK, Work at Home, GB

Language Requirements:

Time Type:

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