Customer Service Advisor (Remote)

Michael Page; Scotland; Remote; GBP 10,000 - 40,000; Full time

Job summary

A leading financial services business is seeking a Remote Customer Service candidate to assist customers with inquiries and provide solutions. The ideal candidate has customer service experience, preferably in banking, excellent communication skills, and the ability to work independently. This role offers a competitive salary and great benefits.

Benefits

Competitive salary

Great benefits

Qualifications

• Previous experience in customer service, preferably in banking or financial services.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable using technology and multiple software systems.
• Ability to work independently and manage time effectively in a remote environment.
• High level of professionalism, patience, and empathy.
• Knowledge of banking products, services, and compliance (preferred).

Responsibilities

• Respond to customer queries via phone, email, and live chat.
• Assist customers with account inquiries, transactions, and online banking.
• Identify customer needs and provide accurate information or solutions.
• Handle complaints efficiently, ensuring customer satisfaction.
• Update customer records and log interactions in the CRM system.
• Escalate complex issues to relevant departments.
• Meet or exceed individual and team performance targets.

Skills

Customer service experience

Verbal and written communication

Problem-solving abilities

Attention to detail

Technology proficiency

Time management

Professionalism

Job description

Our client is looking for a Remote Customer Service candidate for their highly successful banking business

Client Details

A leading financial services business

Description

• Respond to customer queries via phone, email, and live chat in a professional and timely manner

• Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions

• Identify customer needs and provide accurate information or solutions

• Handle complaints efficiently, following internal processes and ensuring customer satisfaction

• Maintain confidentiality and adhere to all banking regulations and data protection policies

• Update customer records and log interactions in the CRM system accurately

• Escalate complex issues to relevant departments when necessary

• Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)

Profile

• Previous experience in customer service, preferably in banking or financial services

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Comfortable using technology and multiple software systems

• Ability to work independently and manage time effectively in a remote environment

• High level of professionalism, patience, and empathy

• Knowledge of banking products, services, and compliance (preferred)

Job Offer

A competitive salary and great benefits