Customer Service Advisor - Regulated

Rullion Managed Services; Cwmsyfiog; Remote; GBP 40,000 - 60,000; Full time

Job summary

A caring service organization is seeking an Outbound Customer Services Advisor to provide support over the phone. Responsibilities include managing sensitive conversations, meeting performance targets, and ensuring compliance with industry regulations. Ideal candidates will have strong communication skills and experience in a call center environment. A remote work option is available. This role offers a salary of £12.60 per hour with weekly pay.

Qualifications

• Ability to engage with clients in a clear, empathetic, and professional manner.
• Experience in a regulated business is preferred.
• Ability to sensitively understand client needs and build rapport.
• Ensuring accuracy in client documentation and adherence to compliance requirements.
• Managing multiple targets while maintaining high service levels.
• Thriving in a high-volume, customer-focused environment.
• Demonstrating understanding and compassion in client interactions.

Responsibilities

• Making outbound calls to clients and providing support as per agreed call structures.
• Delivering a sensitive, structured, and compassionate approach to client conversations.
• Recognising when to escalate complex cases for further guidance.
• Meeting personal and team targets to help the business achieve its objectives.
• Ensuring compliance with regulatory standards while creating a positive client experience.
• Accurately recording notes in the case management system.
• Adapting communication styles to meet the diverse needs of clients.
• Working in a fast-paced, target-driven environment while maintaining high-quality service standards.

Skills

Excellent Communication Skills

Experience in a Call Centre Environment

Strong Active Listening Skills

Attention to Detail

Ability to Work Under Pressure

Adaptability & Multitasking

Empathy

Job description

Overview

Outbound Customer Services Advisor
Location: Remote, UK based - offices based in Bristol & Manchester
Salary: £12.60 per hour (weekly pay)
Job Type: 6 months (possibility to extend)
Background Checks: DBS and Basic Credit Check Required

The role involves supporting individuals following bereavement, making outbound calls, providing guidance on next steps, and determining the likelihood of Probate being required. Handling sensitive conversations with care and professionalism is essential, as is achieving performance targets to ensure successful outcomes for clients. This position operates within a regulated environment, requiring strict compliance with GDPR and Solicitor's Regulation Authority (SRA) rules.

Responsibilities

• Making outbound calls to clients and providing support as per agreed call structures.
• Delivering a sensitive, structured, and compassionate approach to client conversations.
• Recognising when to escalate complex cases for further guidance.
• Meeting personal and team targets to help the business achieve its objectives.
• Ensuring compliance with regulatory standards while creating a positive client experience.
• Contacting clients referred by B2B partners and providing service in line with individual agreements.
• Accurately recording notes in the case management system.
• Adapting communication styles to meet the diverse needs of clients.
• Working in a fast-paced, target-driven environment while maintaining high-quality service standards.

What We\'re Looking For

• Excellent Communication Skills: Ability to engage with clients in a clear, empathetic, and professional manner.
• Experience in a Call Centre Environment: Ideally within a regulated business.
• Strong Active Listening Skills: Ability to sensitively understand client needs and build rapport.
• Attention to Detail: Ensuring accuracy in client documentation and adherence to compliance requirements.
• Ability to Work Under Pressure: Managing multiple targets while maintaining high service levels.
• Adaptability & Multitasking: Thriving in a high-volume, customer-focused environment.
• Empathy: Demonstrating understanding and compassion in client interactions.

If you are an empathetic, resilient, and customer-focused professional looking to make a difference, we'd love to hear from you!

Company information

This contract vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion\'s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants