Customer Service Advisor - Preston

Dean & Wood Limited; Preston; On-site; GBP 27,000; Full time

Job summary

A leading refrigeration and air conditioning wholesaler is seeking a dynamic Customer Service Advisor for their Preston branch. You will be the first point of contact for customers, providing efficient responses to inquiries while ensuring a seamless experience. Strong communication skills and a team-oriented approach are essential. Full training will be provided, and the role offers a competitive salary and benefits package.

Benefits

Company pension

Life assurance

Employee Assistance Programme

Bike to Work Scheme

Health & wellbeing programme

Free parking

Qualifications

• Flexible, team-oriented individual with a passion for delivering exceptional service.
• Professional telephone manner is required.
• Experience in refrigeration and air conditioning is beneficial, but not essential.

Responsibilities

• Be the first point of contact for customers providing fast responses to inquiries.
• Resolve queries and ensure seamless customer experiences.
• Support the team with sales and trade counter responsibilities.

Skills

Strong communication skills

Team-oriented

Customer service experience

Confidence using computers

Job description

Customer Service Advisor

Preston

Are you ready to be part of a forward-thinking company that prioritises its people and their professional growth?

At Dean & Wood, we are one of the UK’s leading refrigeration and air conditioning wholesalers, with 17 branches nationwide. We’re on the lookout for a dynamic Customer Service Advisor to join our friendly team at our Preston branch.

What does the role involve?
As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing fast and efficient responses to sales enquiries, resolving queries, and ensuring every customer experience is seamless. You’ll also contribute to building lasting customer loyalty while supporting the team with sales and trade counter responsibilities.

What we’re looking for:

• A flexible, team-oriented individual with a passion for delivering exceptional service.
• Strong communication skills, with a professional telephone manner.
• Confidence using computers and managing customer orders across a diverse product range.
• Relevant experience in customer service or sales is an advantage but not essential—full training will be provided.
• Refrigeration and air conditioning industry experience would be beneficial, but not essential

Why join Dean & Wood?

We invest in our people and provide a welcoming and supportive environment. You’ll receive comprehensive training on our products and services to help you succeed in your role.

The Details:

• Hours: 40 hours per week (Monday to Friday, 8:00am to 5:00pm)
• Location: Preston branch
• Salary: £26,010
• Holidays: 25 days plus all bank holidays, increasing by 1 day annually (up to 30 days).
• Benefits:
• Company pension
• Life assurance
• Employee Assistance Programme
• Bike to Work Scheme
• Equal Opportunity Employer: We welcome applications from all qualified individuals.

How to Apply:
Send us your CV, along with a short cover letter detailing how your experience and skills make you the perfect fit for this role.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: £26,010.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance

Work Location: In person