Customer Service Advisor - Permit Management Team

Agena Group; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic service-oriented company in Slough seeks a passionate Customer Service Advisor to join their Permit Management Team. This role involves being the first point of contact for customer enquiries, processing parking permits, and delivering exceptional service. Candidates should have strong customer service experience, excellent communication skills, and the ability to work under pressure. Joining this company means being part of a team committed to high standards and inclusivity.

Qualifications

• Experience in a customer service role.
• Ability to communicate clearly and positively.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Provide first point of contact for customer enquiries.
• Process and issue parking permits accurately.
• Deliver exceptional customer service at every touchpoint.

Skills

Professional telephone manner

Interpersonal skills

Strong customer service experience

Solid IT skills (Microsoft Word, Excel, Outlook)

Attention to detail

Proactive mindset

Job description

Company DescriptionAgena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner.Yes, our roots are in car-park management, however, we're so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.This role is based with Parking Control Management in Slough.PositionAre you passionate about delivering excellent customer service in a fast-paced environment? Do you enjoy solving problems, staying organised, and making a real difference to people's day-to-day experiences?We're now looking for a Customer Service Advisor to join our dedicated Permit Management Team. This is a dynamic, customer-focused position where no two days are the same. From processing and printing parking permits to providing accurate advice over the phone, you'll be handling a high volume of incoming enquiries from members of the public, clients, and other stakeholders.To thrive in this role, you'll need to be confident, adaptable, detail-oriented, and able to stay calm under pressure. If you enjoy working in a fast-moving environment and get satisfaction from helping people, this could be the role for you.Responsibilities and Duties

• Be the first point of contact for customer enquiries via telephone and email
• Resolve car parking permit queries with a helpful, solution-focused approach
• Deliver exceptional customer service at every touchpoint
• Process, print, and issue permits accurately and efficiently
• Maintain high standards of quality and compliance in all administrative tasks, work in the UK without sponsorshipWe are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.We are a Mindful Employer and are committed to supporting your mental health at work.The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contactWe welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a
probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.(No agency speculative contact - thank you)


• A professional telephone manner and excellent interpersonal skills
• Strong customer service experience with the ability to communicate clearly and positively
• A high level of discretion and respect for confidentiality
• Meticulous attention to detail and commitment to accuracy
• Ability to work under pressure, multi-task, and prioritise effectively
• Solid IT skills, particularly in Microsoft Word, Excel, and Outlook
• Proactive mindset - able to spot issues before they arise and respond appropriately
• A supportive team player who also works well independently
• Enthusiasm for working in a fast-paced, service-oriented environment