Customer Service Advisor - Part Time - Working from Home

Adecco UK; West Midlands; Remote; GBP 18,000 - 22,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to provide first-rate service to customers from home. The role involves handling inbound calls, assisting via digital channels, and resolving customer queries. Ideal candidates should possess strong telephony skills, effective communication, and confident IT skills. Join this supportive team offering flexible working and career development opportunities.

Benefits

Flexible working from home

Comprehensive training

Career development opportunities

Supportive environment

Qualifications

• Candidates must pass a DBS check and provide proof of Right to Work in the UK.

Responsibilities

• Provide first-rate service through inbound calls from customers regarding their accounts.
• Assist customers via Digital Mail Service and Web Chat.
• Update systems while handling sensitive customer data.
• Guide customers to the right resources and escalate inquiries as needed.
• Resolve customer queries at the first point of contact.

Skills

Strong telephony skills

Effective communication via phone, email, and Web Chat

Proactive attitude

Confident IT skills, particularly with MS Office

Job description

Join Our Team as a Customer Service Advisor!

Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Customer Service Advisors to join their team temporarily and deliver exceptional support to customers.

Position: Customer Service Advisor
Contract Type: Temporary ongoing
Working Pattern: Part Time - 8am to 1pm
Location: Working from Home

What You'll Do:

• Provide first-rate service through inbound calls from customers regarding their accounts.
• Assist customers via Digital Mail Service and Web Chat.
• Update systems while handling sensitive customer data.
• Guide customers to the right resources and escalate inquiries as needed.
• Resolve customer queries at the first point of contact, utilising your excellent communication skills.

What We're Looking For:

• Strong telephony skills and the ability to communicate effectively via phone, email, and Web Chat.
• A proactive, can-do attitude with a genuine passion for helping others.
• Confident IT skills, particularly with MS Office packages.
• Candidates must pass a DBS check and provide proof of Right to Work in the UK.

Why Join Us?

• Remote Working: Enjoy the flexibility of working from home while making a difference.
• Supportive Environment: Join a team that values your contributions and fosters your professional growth.
• Comprehensive Training: Receive training on various software packages to equip you for success.
• Career Development: Gain valuable experience, opening doors for future opportunities.

Are you ready to embark on a rewarding journey in customer service? If you're enthusiastic about providing support and making a positive impact, we want to hear from you!

Apply Today! Become a part of our dynamic team and help us deliver world-class customer service. We're excited to see how you can contribute to our mission of supporting customers and their businesses.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.