Customer Service Advisor (Part Time) - REQ04839 - 441927

North Lanarkshire Council; Bellshill; On-site; GBP 26,000 - 28,000; Part time

Job summary

A local government council in Bellshill is looking for a customer service assistant to assist customers in a busy sports complex. Responsibilities include general reception tasks, cash handling, and venue bookings. Ideal candidates will have customer service experience, excellent communication skills, and knowledge of Microsoft Office. Flexible working options are available.

Benefits

27 days annual leave

Health and wellbeing benefits

Learning and development opportunities

Qualifications

• Previous moderate experience in a customer related service industry is essential.
• Must have a polite and helpful manner.

Responsibilities

• Assist customers at the venue.
• Handle cash and manage venue bookings.
• Promote sales initiatives.

Skills

Excellent communication skills

Customer care skills

Knowledge of Microsoft Office

Education

Reception or administration qualification

Job description

Overview

NLC4 £26,081 - £27,318 Pro Rata

Based in Sir Matt Busby Sports Complex, Bellshill your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.

Responsibilities

General reception duties involving cash handling, venue bookings, and customer enquiries. Promote and participate in all membership/sales initiatives.

Qualifications

Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.

Work Pattern

Week 1: Saturday 7.30am to 1.30pm and Sunday 7.30am to 3.30pm

Week 2: Saturday 11.30am to 6pm and Sunday 1pm to 8.30pm

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit themyjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see ourRecruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone [phone].

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***