Customer Service Advisor - Part Time / Evenings - 25 Hrs per week

FinTech People; Cardiff; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading company in financial services is seeking part-time evening Customer Service Advisors to provide outstanding support. This role involves responding to customer queries via various channels and handling issues with empathy. Successful candidates will receive full training and be part of a supportive, dynamic team with opportunities for career development.

Qualifications

• Experience in retail, hospitality or corporate customer service essential.
• Committed to delivering high-level service.
• Adaptable and keen to succeed in a fast-paced business.

Responsibilities

• First point of contact for customers regarding banking queries.
• Support customers in resolving issues swiftly.
• Collaborate with team to ensure calls are answered quickly.

Skills

Positive attitude

Common sense

Customer service experience

Adaptability

Quick learner

Education

Experience in retail, hospitality or corporate customer service

Job description

5 days ago Be among the first 25 applicants

Direct message the job poster from FinTech People

Calling the night owls , moon bathers and star gazers ; parents, carers, students, graduates and part time pros!

Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely care about, progress and value their staff.

• 25 Hours per week - Shifts: 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis Mon - Sun
• Hybrid working after 6 weeks of office based training

Duties will include:

• Be the first point of contact for customers regarding banking queries by phone, email, chat and social media.
• Take ownership and support customers in the speedy resolution of any issues escalating where necessary
• Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call
• Show empathy for customers that need more time, more help and more consideration

Essential skills and experience:

• A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
• You must be committed to delivering the highest level of service and have experience of going beyond for customers
• Be adaptable, a quick leaner and keen to succeed in a fast-paced business.

Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 6 weeks of office (Cardiff) based training.

Successful job offers will be dependent on employment, credit and criminal history checks.

Credit checks must be free from CCJs, IVAs, DMPs, DMAs or any involvement in bankruptcy in the last 5 years.

On this occasion, due to the urgent nature of this role and background checking requirements, applicants must have been resident in the UK for the last 5 years.

Apply now for immediate consideration and interview!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Banking and Financial Services

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