Customer Service Advisor - Part-Time Evenings

Customer Service Advisor - Part-Time Evenings, Merthyr Tydfil

Client: BT Group

Location: Merthyr Tydfil, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d5b43ff08c83

Job Views: 5

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Type: Part-time, Permanent

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission

Hourly rate: £12.82

Hours: 20 Hours per week

Are you someone who enjoys solving problems? Do you like gaming or tinkering with technology? If so, you have transferable skills for a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device question or more complex issues, your support helps keep people connected with their loved ones. Every day brings new challenges.

You don’t need specific prior experience. If you're helpful, calm, and good at building relationships, we can train you on the rest.

We recognize that life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal commitments.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, including Mobile and Broadband, saving hundreds of pounds annually
• Access to online GP services 24/7 for you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave
• Support for your career development and growth
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage for you and your family

We also offer a great team culture, meaningful support, and tailored training to help you build a lasting career.