Customer Service Advisor - Part Time - 6 Months Fixed Term

DPD Group UK; Bristol; On-site; GBP 10,000 - 16,000; Part time

Job summary

Join a leading logistics company as a Customer Service Advisor on a part-time, fixed-term basis in Bristol. You'll work within a dedicated team, supporting both our drivers and customers while focusing on resolving issues and enhancing customer satisfaction. With exceptional communication and problem-solving skills, you'll thrive in this fast-paced environment while enjoying benefits like enhanced parental packages and onsite health support.

Benefits

Holiday trading

Enhanced maternity and paternity packages

Free life assurance (4x salary)

Free onsite parking

Health Kiosks at each location

Retailer discounts

Milestone days off

Support for eye tests and glasses

Qualifications

• Experience in a fast-paced customer service environment.
• Excellent communication skills with a confident telephone manner.
• Polite and professional approach to exceed customer expectations.

Responsibilities

• Assist customers with parcel collection or delivery issues.
• Conduct investigations for missing parcels.
• Resolve delivery disputes.

Skills

Communication

Problem Solving

Administrative Skills

Tools

Microsoft Office

Job description

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Customer Service Advisor - Part Time - 6 Months Fixed Term, Bristol

Client: DPD Group UK

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

f517a431857a

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role, you will assist both internal and external customers regarding parcel collection or delivery.

You will work closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take ownership of resolving these issues.

Key responsibilities include:

• Answering queries related to delivery status and providing Proof of Delivery (POD)
• Conducting investigations for missing parcels and resolving delivery disputes

Qualifications

What we’re looking for:

• Proven experience in a fast-paced customer service environment
• Strong communication skills with a confident telephone manner and rapport-building ability
• Polite, professional, and willing to go the extra mile to exceed customer expectations
• Excellent administrative skills and proficiency in Microsoft Office
• Self-motivated with initiative and problem-solving skills
• Alignment with DPD values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability

Additional Information

Benefits include:

• Holiday trading
• Enhanced maternity and paternity packages
• Free life assurance (4x salary) upon joining the pension scheme
• Free onsite parking
• Health Kiosks at each location
• Discounts from retailers, including supermarket savings
• Milestone days off for family celebrations
• Support for eye tests and glasses for screen users

Joining DPD offers stability and career development opportunities. We value talent and promote from within, fostering growth in a dynamic organization.

If our values resonate with you and you can help us deliver on our promises, apply today.

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Created on 25/06/2025 by TN United Kingdom