Customer Service Advisor - Part Time - 6 Months Fixed Term

DPDgroup; Bristol; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading company is seeking a reliable Customer Service Advisor to enhance their dedicated team in Bristol. The role involves assisting customers with parcel deliveries and working closely with drivers and managers to solve issues. Ideal candidates will have proven customer service experience and strong communication skills.

Benefits

Holiday trading

Enhanced maternity and paternity packages

Free life assurance (4x salary)

Free onsite parking

Health kiosks at various locations

Discounted shopping

Milestone days off

Support for eye tests and glasses

Qualifications

• Experience in fast-paced customer service environment.
• Strong communication skills and confident telephone manner.
• High self-motivation and initiative for effective problem-solving.

Responsibilities

• Answering queries related to delivery status and providing Proof of Delivery (POD).
• Conducting thorough investigations for missing parcels and resolving delivery disputes.

Skills

Communication

Problem Solving

Administrative Skills

Customer Service Experience

Tools

Microsoft Office

Job description

Customer Service Advisor - Part Time - 6 Months Fixed Term, Bristol

Client:

DPDgroup

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9fe9e3edca52

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

Job Description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role, you will assist both internal and external customers regarding the collection or delivery of parcels.

You will work closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take accountability for resolving these issues.

Key responsibilities include:

1. Answering queries related to delivery status and providing Proof of Delivery (POD)
2. Conducting thorough investigations for missing parcels and resolving delivery disputes

Qualifications

What we’re looking for:

• Proven experience in a fast-paced customer service environment
• Strong communication skills with a confident telephone manner and the ability to build rapport quickly
• Polite and professional demeanor with a willingness to exceed customer expectations
• Excellent administrative skills, including proficiency in Microsoft Office
• High levels of self-motivation and initiative for effective problem-solving
• Alignment with DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability

Additional Information

Benefits include:

• Holiday trading
• Enhanced maternity and paternity packages
• Free life assurance (4x salary) upon pension scheme enrollment
• Free onsite parking
• Health kiosks at various locations
• Discounted shopping with numerous retailers, including up to 5% off supermarket shopping
• Milestone days off to celebrate with family and friends
• Support for eye tests and glasses for employees using screens regularly