Customer Service Advisor - Part Time 30 hours

iQ Student Accomodation; Nottingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A student housing organization in Nottingham seeks a part-time Operations Assistant to support prospective students and their families. Responsibilities include site tours, managing parcels, ensuring health and safety compliance, organizing events, and addressing customer inquiries. Ideal candidates should have strong communication skills, proactivity, and customer service experience. This role offers various benefits, including 25 days of annual leave and discretionary bonuses.

Benefits

25 days annual leave

Discretionary bonus scheme

Pension – matched up to 8%

Life Assurance

Cycle to work scheme

Gym discounts

Qualifications

• Customer service experience in a bar, hotel, gym, shop, or other customer-facing roles is preferred.
• Excellent communication and people skills are essential.
• Willingness to be hands-on and proactive.

Responsibilities

• Show prospective students and their families around the site.
• Manage parcels and log maintenance requests.
• Ensure sites are health and safety compliant.
• Organise social events and handle customer complaints.
• Proactively deal with rent arrears.

Skills

Customer service experience

Excellent communication skills

People skills

Proactivity

Job description

Overview

Salary: £20,025 pro rata (£26,700 FTE)

Contractual hours: 30

Basis: Part Time

Region: Sites - Midlands

Job category/type: Operations

Date posted: 03/10/2025

Job reference: R00387

Responsibilities

• Show prospective students and their families around the site.
• Parcel / post management and logging maintenance requests.
• Ensure sites are fully health and safety compliant.
• Organise social events and handle customer complaints sensitively.
• Ensure rent arrears are dealt with quickly and proactively.
• Be part of an iQ family that supports colleagues.

What makes a great iQer?

We are looking for a positive, team player who thrives in a “get-stuff-done” environment. You will roll your sleeves up, contribute ideas for our students and have strong communications skills. Ideally you will have some customer service experience, but the emphasis is on your people skills and potential.

Qualifications / Skills

• Customer service experience (e.g., in bar, hotel, gym, shop, or other customer-facing roles) is preferred.
• Excellent communication and people skills.
• Willingness to be hands-on and proactive.

Benefits

25 days annual leave (plus bank holidays). Day off on your birthday. Discretionary bonus scheme. Pension – matched up to 8%. Life Assurance. Season ticket loans. Cycle to work scheme. Gym discounts. Discounts & Offers.