Customer Service Advisor -PART TIME 30 hours

Dynamite Recruitment Solutions Ltd; Dinnington; On-site; GBP 20,000; Part time

Job summary

Join a leading national provider of fire and security solutions as a Customer Service Advisor in Dinnington. This part-time role offers a structured training plan and the chance to be part of a dedicated team focused on delivering exceptional service. You will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction through positive interactions. If you are passionate about providing excellent customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle customer inquiries professionally.

Responsibilities

• Respond to customer inquiries via phone and email.
• Maintain accurate customer records and document interactions.
• Collaborate with departments to resolve customer issues.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Customer Service Advisor
Dinnington
Part time -30 hours- permanent
£19047.60

We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their customer service teams and are looking for individuals who are passionate about driving excellence. Join them today as a Customer Service Advisor where you will receive a structured training plan and support!

• Respond to customer inquiries via phone and email
• Dealing with an inbound call in a fast-paced environment
• Assist customers with varied queries and do your best to resolve as a 1st fix solution
• Maintain accurate customer records and document all interactions
• Collaborate with other departments to resolve customer issues promptly
• Ensure customer satisfaction through positive, professional interactions
• Liaise with engineers where necessary
• Stay up to date with product knowledge, regulations and company policies

Apply now or contact Diane – [e-mail]