Customer Service Advisor - Part time 20 hours

iQ Student Accommodation; Camden Town; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading accommodation provider in Camden Town is seeking a Customer Service Advisor to ensure that students feel at home. Responsibilities include conducting site tours, managing mail, logging maintenance issues, and organizing social events. Ideal candidates are positive team players with strong communication skills and a background in customer service. The role offers excellent perks and career development opportunities in a fun working environment.

Benefits

Career development opportunities

Supportive team environment

Fun working environment

Qualifications

• Positive attitude and willingness to work in a team.
• Experience in customer-facing roles preferred.
• Strong interpersonal skills and a proactive nature.

Responsibilities

• Show prospective students and families around the site.
• Manage parcels and post.
• Log maintenance requests.
• Organise social events.
• Handle customer complaints sensitively.

Skills

Team player

Customer service experience

Great communication skills

Job description

Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day. Our Customer Service Advisors make sure the students who stay with us always feel at home. Whilst no two days are ever the same at iQ, this role includes showing prospective students and their families around the site, parcel / post management, logging maintenance requests and making sure our sites are fully health and safety compliant.

You will be involved in organising social events and you will need to handle any customer complaints sensitively and ensure any rent arrears are dealt with quickly and proactively. You'll be part of an iQ family that will always have your back!

What makes a great iQer?

First and foremost, we're looking for a positive, team player who thrives in a 'get-stuff-done' kind of environment. You won't mind rolling your sleeves up, you will come up with new ideas for our students and you'll have great communications skills. Ideally you will have had some customer service experience, but that could be in a bar, hotel, gym, shop or anywhere dealing with customers, however, we're much more interested in your people skills, personality and potential.

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.

We're iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return we can offer you a fun working environment, excellent perks and we'll also help you to develop in your career with our awesome learning and development opportunities.