Customer Service Advisor Part-Time 20 hours

VACC - Verdus Auditoria Consultoria Contabilidade; Belper CP; On-site; GBP 13,000 - 14,000; Part time

Job summary

A global leader in HVAC technology is seeking a Customer Service Advisor in Belper. This on-site role requires effective communication and customer service skills, with responsibilities including assisting customers through various channels and ensuring a professional customer journey. The position offers a competitive salary, benefits, and a supportive working environment.

Benefits

Competitive salary with performance-related bonus

25 days annual leave plus bank holidays

Generous pension scheme

Team-building events and employee engagement activities

Qualifications

• Minimum one year call-centre experience required.
• Strong motivation and flexibility to learn new skills.
• Excellent telephone manner and communication skills.

Responsibilities

• Assist customers via multi-channel communication.
• Deliver professional customer service and manage inquiries.
• Book engineer visits using the Salesforce platform.

Skills

Communication skills

Customer service skills

Microsoft Applications

Call center experience

Education

GCSE English Grade 4 (C) or equivalent

Tools

Salesforce

Job description

Customer Service Advisor

On-site FTC, 20 hours per week including weekend cover (required to work 2 Saturdays and 1 Sunday on a 6-week period (pro rota basis))

Salary between £13,000-£14,000

Starting Date - 1st October, interviews to be held throughout September

We are currently recruiting on behalf of a global leader in heating, ventilation and air-conditioning technology, looking to expand their customer service team with the addition of a Customer Service Advisor at their Belper site. With over 16,000 employees across more than 70 countries, the company is committed to delivering high-performance systems while reducing environmental impact.

Job Description

As a Customer Service Advisor, you will:

• Help customers who contact you across multiple channels including phone, email, SMS, live chat and WhatsApp to arrange engineer visits.
• Provide a smooth and professional customer journey by understanding individual needs across different communication channels.
• Actively listen, gaining an understanding of each customer's situation, whilst delivering excellent customer service.
• Ensure all telephone calls and emails are answered within the service level agreement.
• Use the Salesforce platform to book engineer visits.
• Follow the contact centre processes and targets to ensure a professional service is delivered at all times.
• Work closely with customers to keep them updated and delighted with the customer service they experience.
  
  

Person specification

The Ideal Candidate Will Have

• GCSE English Grade 4 (C) or above, or an equivalent qualification.
• At least one year call-centre experience.
• A strong understanding of Microsoft Applications and web-based platforms.
• Determination to succeed and be flexible towards learning news skills to support the needs of the business.
• Proven customer service skills.
• An excellent telephone manner.
• Strong communication skills and a customer-focused attitude.
• Strong motivation whilst working as part of a team and independently.
  
  

Benefits

• A modern, newly refurbished contact centre with sit-stand desks and a supportive working environment.
• Clear shift schedules communicated in advance to promote work-life balance.
• Competitive salary with performance-related bonus opportunities.
• 25 days annual leave plus bank holidays.
• A generous pension scheme.
• A range of team-building events and employee engagement activities.
  
  

This is a fantastic chance to be part of an organisation that is not only forward-thinking but also deeply committed to building a better climate - both at home and for the planet.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

LNKD1_UKTJ