Customer Service Advisor Part Time

PayPoint plc; Welwyn Garden City; Hybrid; GBP 13,000; Part time

Job summary

PayPoint is seeking a Customer Service Advisor (Part Time) based in Welwyn Garden City. This role is focused on delivering exceptional service to vulnerable customers without bank accounts, requiring empathy and strong communication skills. Working schedule includes in-office and homeworking options during specified hours.

Benefits

Career progression opportunities

Support for development journey

Flexible shifts

Qualifications

• Experience in a customer-focused role, especially with vulnerable people.
• Ability to handle challenging conversations.

Responsibilities

• Listen, empathise, and find solutions via email, calls, and audio messages.
• Deliver exceptional service to customers using 'The Payment Exception Service'.

Skills

Excellent communication

Empathy

Resilience

Problem-solving

Flexibility

Listening

Tools

Microsoft Outlook

Excel

Job description

Vacancy Name: Customer Service Advisor (Part Time)

Vacancy No: VN482

Employment Type: Part-Time

Business Name: PayPoint Network Ltd

Location: Welwyn Garden City

Job Details:

• Saturday 8am - 2pm
• Sunday 10am - 4pm
• Friday 8am - 2.15pm

Paying £12,100 per annum

Welwyn Garden City AL7 1EL (work from home on Saturday and Sunday, and in the office on Friday once training is complete)

Why are we recruiting?

We are passionate about our customers and retailers at PayPoint. They are at the heart of our business, and we aim to deliver exceptional customer service. We are looking for advisors to handle contact from customers who use “The Payment Exception Service”. This service is for people who do not have a bank account to collect benefit or pension payments from the DWP.

If you are customer-focused, with the right skills, commitment, and capability to deliver an exceptional public service, especially to vulnerable customers, this is the role for you.

What will you be doing?

You will listen, empathise, and find solutions to customer problems via email, calls, and audio messages.

We seek individuals dedicated to helping vulnerable people, providing service with empathy and compassion, and making a real difference in their lives. The role is fast-paced, requiring focus, resilience, and a drive to succeed.

What would we like from you?

• Ability to handle challenging conversations
• Excellent communication and empathy skills
• Great customer service skills
• Resilience
• Experience with Microsoft Outlook and Excel
• Good listening skills
• Problem-solving ability
• Flexibility for extra shifts
• Consistent achievement of service targets

It would be great if you already have…

• Experience working with vulnerable people in a customer-focused role

Career progression opportunities

Within the Contact Centre, you can advance to Senior Retail Service Advisers and Team Leaders. Alternatively, you could move into Retail Operations, Parcels, Retail Collections, IT, or junior finance and administrative roles by upskilling.

What can we do for you?

Enjoy a rewarding experience at our head office in Welwyn Garden City and through homeworking. We support your development journey at PayPoint.