Customer Service Advisor Part Time

EE; Plymouth; On-site; GBP 13,000 - 14,000; Part time

Job summary

A telecommunications provider in Plymouth is seeking a Customer Service Technical professional to assist customers with mobile tech issues. This role does not require prior experience, emphasizing problem-solving skills and customer support. The position offers a salary starting at GBP13,379.73, with various benefits including flexible working options, paid leave, and health support.

Benefits

Access to online GP

Market-leading paid carer's leave

Family Leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• No specific experience is required; we can train you.
• Naturally helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with various mobile tech-related queries over the phone.
• Resolve device issues or complex problems.
• Provide flexible support and schedule your own breaks.

Job description

Where: EE Plymouth

Part Time Lates: Permanent

Salary: GBP13,379.73 per year

Hourly rate: GBP12.82

The Role

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills that can lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Plymouth, where you'll assist customers over the phone with various mobile tech-related queries. You might help someone with a simple device issue or resolve a more complex problem to keep them connected with loved ones. Every day brings new challenges.

No specific experience is required to join us. If you are naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand that life is dynamic, and like most roles at EE, this position is designed with flexibility in mind. We support your success by offering options such as scheduling your own breaks, banking time, and occasional home working to accommodate personal commitments.

What's in it for you?

• A starting salary of GBP13,379.73, increasing to GBP13,698.13 after 8 months

• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by EE
• Market-leading paid carer's leave, offering up to 2 weeks off to support colleagues caring for family or friends who are disabled, ill, or elderly
• Family Leave: 18 weeks of full pay and 8 weeks of half pay in the first year for maternity, paternity, or adoption leave
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds annually
• Support to develop your career within EE, with opportunities to grow and succeed
• Season Ticket Travel Loan to help cover commuting costs upfront
• Volunteering days to give back to your community
• Optional private healthcare and dental cover for you and your family

Join a team with a strong culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?