Customer Service Advisor (Part-Time)

Flagship Housing; Norwich; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A community-focused organization in Norwich is seeking dedicated part-time customer service representatives to provide exceptional service in their Contact Centre. Applicants should possess excellent communication skills and relevant customer service experience. The role requires working flexible hours, including mandatory out of hours shifts. Join us to make a difference in the lives of customers while enjoying a supportive work environment.

Qualifications

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent service to customers calling our Contact Centre.
• Answer calls politely and efficiently.
• Log details of all calls for new and existing jobs.

Skills

Phone-based customer service experience

Proficiency in Microsoft Office

Excellent communication skills

Problem-solving skills

Education

NVQ in Customer Service

GCSE level education

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!

We have multiple part time opportunities covering 8am-8pm, Monday-Sunday.

We require every part time employee to work a minimum of 1 "out of hours shift"

Out of hours

• Monday, Tuesday, Wednesday - 4pm-8pm
• Saturday & Sunday - 8am-8pm

Click here to see our benefits package.

Key Responsibilities

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We’re Looking For

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Please see the Job Description for full details of your day-to-day duties and responsibilities.

If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.