Customer Service Advisor Order Processing

European Compost Network; Stevenage; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A forward-thinking company in the construction industry is seeking a Customer Service Advisor to enhance their order processing support. This role, based in Stevenage with a hybrid work option, offers a fantastic opportunity for personal growth and skill development within a technical product environment. As part of a dedicated team, you'll be responsible for resolving customer inquiries, managing order processing, and fostering strong customer relationships. With a focus on well-being and team collaboration, this position promises a supportive atmosphere where your contributions will be valued. If you have a passion for customer service and are ready to take on new challenges, this role is perfect for you.

Benefits

Career progression opportunities

Team building activities

Positive team atmosphere

Extensive training and guidance

Qualifications

• Experience in a telephone-based customer service role is essential.
• Strong communication skills and customer-oriented mindset are key.

Responsibilities

• Analyze and resolve customer requests using established procedures.
• Handle all aspects of order processing and ensure timely customer support.

Skills

Customer Service

Communication Skills

Problem Solving

Order Processing

Education

Experience in Customer Service

Job description

Customer Service Advisor – Order Processing

£30,000 - £32,000 (base salary)

Stevenage / Hybrid

Monday – Friday 8:30am – 5pm

CCR is proud to be partnering with a global company within the construction industry. With a global reach and international clients, this position will play a pivotal part within their UK operation. Based in Stevenage (with onsite parking), you will join a team of dedicated Customer Service professionals, all with a passion to deliver the best service to their clients and customers alike. This is a fantastic opportunity for someone to nurture their skills within a more technical product-based/order processing support role, all whilst demonstrating excellent customer satisfaction. This position will require one week of training based in Europe (expenses paid).

What you will do

1. Analyse and resolve customer requests using established procedures.
2. Enhance customer relationship management internally and externally.
3. Report unresolved issues, potential sales leads, and system deficiencies to the Supervisor, Sales Representative, or Sales Management.
4. Provide professional responses to product and order-related inquiries for primary accounts and other contacts as needed.
5. Handle all aspects of order processing and service activities to ensure accurate and timely customer support.
6. Assist customers in selecting suitable products, identify sales opportunities, and direct leads to the appropriate Sales representative.
7. Perform quotation and order entry, address inquiries through telephone or email, product application, and billing issues for primary accounts and others as needed.
8. Maintain up-to-date documentation and files following established procedures and policies.

About You

1. You must have first experience in a similar role (Telephone based Customer Service).
2. You have a positive attitude, are stress resilient, and patient even in challenging situations.
3. Customer-oriented, reliable & self-motivated; demonstrating a strong sense of ownership.
4. Excellent communication skills in English.

What’s on offer

1. Personal growth - Cultivate personal growth through a well-defined career path offering annual progression opportunities. Receive extensive training and guidance.
2. We focus on well-being by creating a positive team atmosphere where working, learning, and caring go hand in hand. We do this by facilitating the organization of various team building and afterwork activities.
3. Inspiring global work environment - working with teams across the globe and collaborating with people of diverse backgrounds — both professionally and culturally.