Customer Service Advisor - Onboarding And Admin

Austin Fraser; Taunton; On-site; GBP 27,000; Full time

Job summary

Ein angesehener Arbeitgeber sucht leidenschaftliche Kundenservice-Mitarbeiter, die in einem dynamischen Umfeld arbeiten möchten. In dieser Rolle unterstützen Sie Kunden während ihres gesamten Anspruchsprozesses und arbeiten eng mit verschiedenen Abteilungen zusammen. Sie sollten über hervorragende Kommunikationsfähigkeiten und eine positive Einstellung verfügen, um die Servicequalität kontinuierlich zu verbessern. Diese Position bietet eine hervorragende Ausbildung und Entwicklungsmöglichkeiten in einer unterstützenden Teamumgebung. Wenn Sie bereit sind, einen Unterschied zu machen und in einer schnelllebigen Umgebung zu arbeiten, dann bewerben Sie sich noch heute!

Benefits

Ausgezeichnete Schulung

Wettbewerbsfähiges Gehalt

Betriebliche Altersvorsorge

Flexible Arbeitszeiten

Qualifications

• Erfahrung im Kundenservice und telefonischen Kontakt.
• Fähigkeit zur Arbeit unter Druck und Umgang mit sensiblen Themen.

Responsibilities

• Telefonische Unterstützung für Kunden zu Policen und Ansprüchen.
• Verwaltung von Admin-E-Mails und Arbeitsaufgaben.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Zeitmanagement

Teamarbeit

Education

Zertifikate für Qualifikationen

Job description

Our client is a prestigious award-winning organization, whose main focus is on delivering world-class customer service to its customers. This is a fantastic opportunity to join their growing business, which offers exceptional training in an outstanding professional environment.

The Role

The aim of the Onboarding & Admin team is to provide enhanced customer service throughout the customer's claiming journey, working closely with other areas of the business including Customer Relations and Underwriters. The team deals with:

1. Telephone calls from their customers relating to their policy/scheme for both retail and commercial customers
2. Admin mailboxes
3. Admin work bucket

Experience and Skill Requirements

This role is a great opportunity for someone who is passionate about delivering the highest levels of customer service. You will need to have previous experience in this area, personal resilience due to the fast-paced and sometimes complex nature of the queries you will deal with, including discussing personal or sensitive health issues. You will also have confidence, fantastic communication skills, and be comfortable working independently while also flourishing as part of a team.

1. Previous inbound telephone experience
2. Excellent attention to detail, with the ability to manage time and prioritize correctly in order to meet appropriate deadlines and targets to a high standard
3. A positive attitude, focused on improving service standards and customer outcomes
4. All candidates will need to be able to produce certificates to cover their qualifications held

Starting salary: GBP 27,000 + great benefits
37 hours per week (working on a rota - business opening hours are: 8.00 a.m. - 7.00 p.m. Monday to Friday and 9.00 a.m. - 12.00 p.m. on a Saturday morning)
On-site

If this sounds like the sort of opportunity you are looking for, why not apply today! Or call Jobseekers on (phone number removed) for more information via a confidential chat.