Customer Service Advisor & Office Administrator

Courtman & Co; Reading; On-site; GBP 27,000; Full time

Job summary

A leading property management and lettings company in Reading is looking for a Customer Service Advisor & Office Administrator to be the first point of contact for customers. The role involves handling inquiries, managing administrative tasks, and ensuring smooth operations. Candidates should be proactive and organized with strong communication skills and proficiency in Microsoft Office. Join a friendly team environment with growth opportunities in a newly refurbished office.

Benefits

21 days holiday + bank holidays

Modern sit-stand desks

Career progression in a growing business

Supportive and friendly team culture

Newly refurbished offices

Qualifications

• Proactive, organized, and customer-focused professional.
• Strong telephone and communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Handle customer calls and inquiries professionally.
• Maintain and update online property advertisements.
• Assist with general office administration.

Skills

Customer service

Communication skills

Attention to detail

Time management

Teamwork

Tools

Microsoft Office

Job description

Location: Reading, RG2 0NH

Employment Type: Full-time, Office-based

Working Hours: Monday – Friday, 8:00 AM – 4:30 PM

Salary: £27,000 per annum

Benefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business.

About The Company

A well-established and growing specialist in property management and lettings, this company is a market leader in lock-up garage asset management across London and Southern England. With a strong reputation for quality, environmental responsibility, and customer satisfaction, they offer an exciting opportunity to join a dynamic and expanding team.

The company prides itself on a professional yet friendly working environment, where everyone is valued, supported, and maintains a sense of humour! The culture values straightforward communication, mutual respect, and a focus on getting things done.

The Role

As a Customer Service Advisor & Office Administrator, you will be part of the team that is the first point of contact for customers, handling inquiries, managing administrative tasks, and ensuring the smooth day-to-day running of the business.

Key Responsibilities

• Handle customer calls and inquiries professionally.
• Maintain and update online property advertisements.
• Follow up with prospective tenants and manage waiting lists.
• Process data entry, update records, and manage email correspondence.
• Upload property photos, certificates, and reports.
• Input expenses from maintenance contractors
• Assist with general office administration.
• Follow up on outstanding payments and coordinate key dispatch.
• Notify tenants of upcoming maintenance work.
• Support senior management with administrative tasks as needed.
  
  

Candidate Profile

We’re looking for a proactive, organized, and customer-focused professional with:

• Strong telephone and communication skills.
• Confidence in handling customer inquiries and problem resolution.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Excellent attention to detail & time management.
• A team-oriented and adaptable approach.
  
  

Why Apply?

• Join a growing, forward-thinking company with career progression opportunities.
• Work in a modern, newly refurbished office.
• Be part of a supportive and friendly team culture.
  
  

If you are passionate about customer service and administration and want to grow your career in a thriving business, we would love to hear from you! Apply now to take the next step in your career!