Customer Service Advisor - Nightshift

Sedgwick Claims Management Services Ltd; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor for a nightshift role. This pivotal position involves being the first point of contact for customers initiating claims, particularly in home emergencies and property damage. The ideal candidate will have a background in insurance, particularly in motor FNOL roles, and will benefit from comprehensive training through an extensive development program. The role offers a competitive salary with a 20% uplift for unsociable hours, alongside flexible working options and a range of health and support benefits. Join a passionate community dedicated to shaping the future of insurance.

Benefits

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Private healthcare plan

Life assurance

Group Income Protection

Voluntary benefits – green car scheme

Employee assistance programme

Discounts on various products and services

Qualifications

• Experience in insurance claims handling is essential.
• Strong communication skills for interacting with various stakeholders.

Responsibilities

• Act as the first point of contact for customers starting their claim journey.
• Provide support for home emergencies and property claims.

Skills

Experience dealing with insurance claims

Excellent communication skills

Job description

Customer Service Advisor - Nightshift

Location: UK wide, hybrid

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications plus 20% uplift for unsociable working hours.

As part of our incident response team, you will be the first point of contact for customers who are at the start of their claim journey. Your calls could be in relation to either a home emergency (requiring instant remedy) or more substantial damage that could lead onto a property claim on their insurance.

This role would suit individuals coming from motor FNOL roles, insurance administrators or coordinators who are looking to move into property claims handling, anyone from an insurance background looking to move into property or individuals with a keen interest in getting into the industry.

The skills you will have when you apply:

1. Experience dealing with insurance claims.
2. Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.

The skills that will be developed once working:

1. We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

Remuneration & more:

1. Competitive salary taking into account skills, experience and qualifications plus 20% uplift for unsociable working hours.
2. A Self Invested Personal Pension Scheme (SIPP).
3. Holiday allowance of 25 days plus bank holidays.
4. Flexible working from our office or your home.

Health & Support:

1. Private healthcare plan (including pre-existing conditions).
2. Life assurance.
3. Group Income Protection.

Other benefits:

1. Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications.
2. Employee assistance programme for employee wellbeing.
3. Discounts on various products and services.

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.