Customer Service Advisor - Nights - Blended

Maximus; Cardiff; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading organization in health and employment services seeks a Customer Service Advisor for night shifts in Cardiff. This role involves delivering exceptional support to customers across various sectors, ensuring high satisfaction through effective communication and IT literacy.

Qualifications

• Experience in customer service roles is preferred.
• IT literate with knowledge of MS Office Suite.
• Ability to understand and apply relevant legislation.

Responsibilities

• Deliver exceptional service to various customer sectors.
• Provide multi-channel support and meet SLAs.
• Maintain customer records accurately.

Skills

Communication

Empathy

Decision Making

Emotional Resilience

IT Literacy

Job description

Job Title: Customer Service Advisor - Nights - Blended

Location: Cardiff, United Kingdom

Company: Maximus

Job Category: Other

EU work permit required: Yes

Job Reference: 5f06ab5bb06c

Job Views: 5

Posted on: 29.05.2025

Expiry Date: 13.07.2025

Job Description

General information

Maximus is a global organisation specialising in providing health and employment services to millions annually. In the UK, we employ around 5,000 staff delivering impactful services, including assessments, health services, employability programmes, and support.

The Customer Service Advisor will deliver exceptional service to our users, working with a variety of organisations from charity, third sector, and government sectors.

Responsibilities

• Understand, support, and advise customers requiring information, advice, and guidance.
• Provide multi-channel support with professionalism, adhering to all relevant processes, procedures, and legislation.
• Meet or exceed Service Level Agreements (SLAs).
• Offer accurate and meaningful information to support customers.
• Listen patiently, empathise, and convey a genuine desire to help.
• Maintain the Customer Records Management (CRM) system with accurate data input and record keeping.
• Collaborate with colleagues to ensure high customer satisfaction.
• Seek continuous service improvement and adapt positively to change.
• Conduct research on various topics to meet deadlines.
• Operate in compliance with company policies, HR practices, and regulations including PCI, GDPR, ISO 27001, 9001, and 14001.
• Demonstrate experience in supporting service delivery, teamwork, data collection, and recording evidence.
• Be IT literate, with full knowledge of MS Office Suite and Windows-based databases.
• Plan and manage workload effectively.
• Exhibit excellent communication and interpersonal skills.
• Make strong decisions and manage complaints effectively.
• Show emotional resilience.

Working Conditions

Full-time, night shifts, blended working model.