Customer Service Advisor - Nights

Residential Management Group (RMG); Northwich; On-site; GBP 18,000 - 23,000; Full time

Job summary

A customer service company in Northwich is looking for Night Shift Customer Service Advisors to manage customer queries during out-of-hours service. You'll earn 27 days holiday, bonuses, and comprehensive support in a rewarding role. Applicants should demonstrate a positive attitude and relevant skills, with training provided for the right candidates.

Benefits

27 days holiday plus Bank Holidays

Free onsite parking

Potential to earn Bonus

Fantastic recognition schemes

Career Development opportunities

Themed events throughout the year

Free Healthcare cashback Plan

Access to discounts and money-saving schemes

Comprehensive induction/training

Dedicated Team Leader support

Qualifications

• Self-motivated individuals with a positive attitude.
• Willingness to learn and grow in a customer service role.
• Previous customer service experience is a advantage.

Responsibilities

• Respond to inbound customer contacts primarily through phone and email.
• Handle emergency calls professionally and empathetically.
• Record all customer interactions accurately on the system.
• Process documentation resulting from customer interactions.
• Manage outstanding email queries when not on calls.

Skills

Customer service and admin skills

Listening and communication skills

Calmness in emergency situations

Confidence in following instructions

Organizational skills

Working knowledge of Outlook, Excel, and Word

Job description

RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich.

As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role.

What will I be doing day to day?

• Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.
• Handle emergency calls with professionalism and empathy.
• Accurately record all customer interactions on our system.
• Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.
• Respond to outstanding customer queries via email when not on calls.

What hours will I be working?

Our Customer Service Centre operates 24/7 including weekends. You'll work 28 hours per week - 3 nights on / 3 nights off, on an 8 hour shift between 8pm and 8am.

Your induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader.

What are we looking for from you?

We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential - we value the right attitude and a willingness to learn.

Ideally, you\'ll have:

• First-class customer service and admin skills
• Excellent listening and communication skills (written and verbal)
• The ability to remain calm and professional in emergency situations
• Confidence to carry out instructions quickly and accurately
• Good organisational skills and the ability to work to deadlines
• Working knowledge of Outlook, Excel and Word

What does RMG have to offer our Contact Centre Customer Service Advisors?

• 27 days holiday plus Bank Holidays
• Free onsite parking
• Potential to earn Bonus
• Fantastic reward and recognition scheme that recognizes exceptional customer service
• Career Development and extensive opportunities to progress
• Themed events are held throughout the year, fun, games and incentives galore
• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
• A comprehensive induction / training period - so you know you will be confident when speaking with customers
• Dedicated Team Leader support

What\'s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you\'re looking for support with your application, please contact our skills and employment team on .

If you are a recruitment agency please note we operate a PSL and do not take cold calls

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