Customer Service Advisor - Nights

Virtual Bridges; Belfast; Remote; GBP 26,000 - 30,000; Full time

Job summary

A leading company in telecommunications is looking for Telephone Customer Service Agents to join their team on a full-time, permanent basis. This role allows you to work from home, providing first-class customer service, and requires a background in hospitality. The position involves resolving clients' queries and offers competitive compensation and benefits including paid leave and home working support.

Benefits

Paid Annual Leave

All equipment provided for home working

Bonus opportunity twice per year

Employee appreciation programme

Opportunities for learning and career development

Qualifications

• Preference for candidates with a hospitality background.
• Solid work history with no job hopping.

Responsibilities

• Operate as the first point of contact for clients.
• Deal with queries and provide sustainable solutions.
• Maintain in-depth knowledge of products and services.

Skills

Strong communication skills

PC Literate

Job description

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON-SITE TRAINING FOR THE ROLE

Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis.

As a Customer Service Agent, you will work from home and operate as the first point-of-contact for the company`s clients and partners.

Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.

Duties

Taking inbound calls from clients and also dealing with teams across the business

Dealing with a wide variety of queries, analysing clients` payments-related issues

Assisting with disputes and providing sustainable solutions

Maintaining an in-depth knowledge of functionality for all systems

Ensuring that a first-class customer service is provided to clients

Details of role

Working shift for this job is Monday to Friday between 14.00pm and 22.00pm - on this shift there is also a requirement to work one Saturday a month

Other shifts are later shifts - 4 days per week between 4.30pm to 3am and 5 days per week between 6.30pm and 3am - The shifts can be discussed on interview and the client will accomodate where possible

Salary for the role will be starting on 26k per annum and there is an extra £60 per month to cover costs of working from home

Other Benefits Of Working In This Role Include

Paid Annual Leave

All the equipment you need to work from home

Bonus opportunity twice per year

Employee appreciation programme

Opportunities to learn, develop, and to build a career

Criteria

Must have come from a hospitality background - this is preference from the client

No job hopping - must have solid work history

Applicants must be PC Literate and have strong communication skills

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY LIVING IN NORTHERN IRELAND- APPLICANTS FROM OUTSIDE OF NORTHERN IRELAND WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING

If interested, you can send your CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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