Customer Service Advisor - Natwest/Ulsterbank Belfast (Dundonald)

JR United Kingdom; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their team in Belfast. This role offers a dynamic opportunity to provide exceptional customer service while helping clients achieve their financial goals. With a focus on relationship management and effective communication, you will play a crucial role in ensuring positive customer experiences. The position includes comprehensive training, a supportive work environment, and the chance to work hybrid after training. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Savings discounts

Online classes

Wellbeing resources

Critical illness cover

Cycle to work scheme

Holiday purchase

Service awards

Inspire awards

Refer-a-friend bonus

Employee support programs

Qualifications

• Experience in customer service and relationship management is essential.
• Strong communication and organizational skills are a must.

Responsibilities

• Deliver outstanding customer service and educate clients on banking options.
• Conduct financial reviews and manage customer interactions effectively.

Skills

Customer service experience

Relationship management

Organizational skills

Time management

Verbal communication

Written communication

Regulatory environment experience

Proficiency in Microsoft Office

Customer-focused attitude

Job description

Social network you want to login/join with:

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Client:

Teleperformance

Location:

belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid work after training. Great public transport links!
• Shifts: Full time, 40 hours/week, between 07:00 and 01:00
• Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks; last 2 years employment history and last 5 years address history required

Job Overview
Provide proactive and reactive customer service to ensure clients meet their financial goals and arrangements.

Key Responsibilities
Serve as the first point of contact, delivering outstanding customer service, educating clients on banking options, and completing processes accurately and compliantly to ensure positive experiences.

Take appropriate actions to ensure good customer outcomes, review interactions regularly, and address gaps proactively.

Role as Customer Service Advisor

• Deliver excellent service, focusing on customer needs and financial goals
• Educate clients on banking methods and assist in choosing suitable options
• Complete processes meticulously for seamless customer experiences

Additional Responsibilities

• Conduct financial reviews, provide accurate information for informed decision-making
• Manage your diary, balance proactive and scheduled customer interactions
• Support the bank’s operations, maintain relationships, resolve complaints swiftly, and ensure customer satisfaction

Required Skills

• Experience in customer service and relationship management
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Experience in a regulatory environment
• Proficiency in Microsoft Office
• Customer-focused attitude

Benefits

• Savings discounts, online classes, wellbeing resources, and webinars
• Critical illness cover, cycle to work, holiday purchase, service awards
• Inspire awards, refer-a-friend bonus, wellbeing webinars, employee support programs