Customer Service Advisor - Natwest/Ulsterbank Belfast (Carryduff)

JR United Kingdom; Belfast; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join an innovative company as a Customer Service Advisor, where you'll provide exceptional service and support to help customers achieve their financial goals. This role involves educating clients on banking options, ensuring seamless processes, and maintaining strong relationships. With a focus on customer satisfaction, you'll conduct financial reviews and manage proactive interactions. Enjoy a dynamic work environment with opportunities for growth and recognition, making a meaningful impact in the lives of customers. If you're passionate about helping others and thrive in a supportive atmosphere, this position is perfect for you.

Benefits

Perks at Work: Discounts, free classes

Help@Hand: Wellbeing resources, access to GPs

Critical Illness cover up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend bonus up to £1,200

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Experience in customer service and relationship management.
• Excellent communication and organizational skills.

Responsibilities

• Deliver outstanding customer service and support organizational goals.
• Educate customers on banking options and assist in choosing services.

Skills

Customer Service Experience

Relationship Management

Organizational Skills

Communication Skills

Proficiency with Microsoft Office

Job description

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Client:

Teleperformance

Location:

Belfast, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40hrs per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and last 5 years address history.

Description of the Job
Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their goals.

Key Responsibilities
At first point of contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options, assist in choosing suitable services, and complete processes accurately and compliantly for a seamless experience. Take actions to ensure positive customer outcomes, reviewing and addressing gaps as needed.

Join us as a Customer Service Advisor

• Deliver excellent service, keeping customer needs and financial goals in mind.
• Educate customers on banking methods and support their choices.
• Complete processes meticulously, providing a seamless experience.

What you'll do

Conduct financial reviews, provide accurate information, manage your diary, and balance proactive and planned customer interactions. Your duties include supporting the bank’s operations, maintaining team relationships, resolving complaints swiftly, and ensuring customer satisfaction.

The skills you'll need

Experience in customer service, relationship management, organizational skills, and the ability to meet performance and customer needs. Also, demonstrate excellent communication, familiarity with regulatory environments, proficiency with Microsoft Office, and a customer-focused attitude.

What you get from us

• Perks at Work: Discounts, free classes
• Help@Hand: Discounts, podcasts, wellbeing resources, access to GPs, mental health, financial, and legal advice
• Critical Illness cover up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend bonus up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support