Customer Service Advisor - Natwest/Ulsterbank Belfast

TieTalent; Comber; Hybrid; GBP 27,000; Full time

Job summary

A leading recruitment agency in Comber is seeking a Customer Service Advisor for Natwest/Ulsterbank in Belfast. The role includes providing excellent customer service and educating clients on banking options. Ideal candidates will have strong communication skills, a customer-focused attitude, and experience in customer service. The job offers a salary of £26,200, with only 1 day in the office required each week and various perks including travel subsidies.

Benefits

Savings Discounts

Free Online Classes

Cycle to Work Scheme

Eyecare support voucher

Length of Service Awards

Workplace Pension

Monthly Wellbeing Webinars

Qualifications

• Experience in a customer service environment.
• Ability to manage relationships with customers.
• Demonstration of strong written and verbal communication skills.

Responsibilities

• Provide outstanding customer service at first point of contact.
• Educate customers on banking options and services.
• Manage diary and balance proactive conversations with meetings.
• Resolve complaints and ensure customer satisfaction.

Skills

Excellent communication skills

Customer-focused attitude

Organisational skills

Time management skills

Technology skills

Tools

Microsoft Office

Job description

Customer Service Advisor - Natwest/Ulsterbank Belfast

TieTalent Comber, Northern Ireland, United Kingdom

2 days ago Be among the first 25 applicants

About

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

• Save on commuting costs with only 1 day in the office each week
• Cut down down daily expenses - less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team
• £25 travel subsidy during training to help with travel costs.
• Details
• Start date: Various through Aug/Sept 2025
• Location: Natwest. Belfast City Centre
• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
  
  

About

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £26,200 annual salary
• Save on commuting costs with only 1 day in the office each week
• Cut down down daily expenses - less spent on travel, lunches and workwear
• Ideal for maintaining a work life balance while still being part of a team
• £25 travel subsidy during training to help with travel costs.
• Details
• Start date: Various through Aug/Sept 2025
• Location: Natwest. Belfast City Centre
• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
  
  

Firstly, what you get from us!

• Perks at Work – Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey
  
  

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
  
  

What You'll Do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your Duties Will Include

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
  
  

The Skills You'll Need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We’re Also Looking For You To Demonstrate

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude
  
  

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

#priority

#priority

• Comber, Northern Ireland, United Kingdom
  
  

Work experience

• Other Sales
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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