Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing

TN United Kingdom; Thornaby-on-Tees; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their Homes Direct Servicing team in Thornaby. This full-time role offers a competitive salary and the flexibility of hybrid working options. As a key member of the team, you will handle customer inquiries related to mortgages and loans, ensuring a high standard of service and safety. With a commitment to employee development, the company provides comprehensive training and a supportive environment to help you thrive in your career. If you are passionate about delivering exceptional customer service, this opportunity is perfect for you.

Benefits

Competitive salary plus performance bonuses

Generous holiday entitlement

Discounted healthcare

Pension contributions

Free on-site parking

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong computer skills and ability to navigate multiple systems.

Responsibilities

• Handle customer mortgage or loan queries over the phone.
• Encourage customers to use digital channels for interactions.

Skills

Verbal Communication

Written Communication

Numeracy Skills

Customer Service

Adaptability

Education

Legal right to work in the UK

Job description

Job Description: Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing, Thornaby

Location: Thornaby, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Overview:

Join our community as a passionate Customer Service Advisor in our Homes Direct Servicing team in Thornaby. We offer a full-time position with a competitive package, hybrid working options, and a supportive environment to help you build a rewarding career in customer service.

Responsibilities:

1. Handle customer and third-party mortgage or loan queries and transactions over the phone. Support via Live Chat once fully trained.
2. Encourage customers to use digital channels for their interactions.
3. Ensure customer and bank safety by identifying vulnerabilities and potential fraud.
4. Accurately gather information to resolve customer queries at first contact.

Qualifications:

The essential requirements include:

• Excellent verbal and written communication skills
• Strong computer and numeracy skills with the ability to navigate multiple systems
• A passion for delivering outstanding customer service
• Legal right to work in the UK

Preferred qualities include attention to detail, adaptability, and ability to thrive in a fast-paced environment.

Additional Information:

This role involves full-time hours Monday to Friday, with some Saturday shifts (with time off in lieu). Training is fully paid and on-site for a minimum of weeks. After training, flexible and remote working options are available. The role is based in Teesside, with at least two days per month in the office. We provide free on-site parking.

Benefits:

• Competitive salary plus performance bonuses
• Generous holiday entitlement and options to purchase additional days
• Discretionary annual bonus
• Discounted healthcare, wellbeing programs, pension contributions, and more

Inclusion & Diversity:

We are committed to creating a diverse and inclusive workplace where everyone feels they belong and can succeed.

Next Steps:

Please follow the application instructions provided to proceed with your application.