Customer Service Advisor, Mitcheldean

American Bankers Insurance Company of Florida; Forest of Dean; Hybrid; GBP 24,000; Full time

Job summary

A dynamic company seeks a Customer Service Advisor for its Mitcheldean location to assist customers in processing claims. The role involves taking calls and utilizing an in-house system for claims management. Candidates should have strong verbal and written communication skills along with customer service experience. You'll enjoy flexible working options after the probation period, a competitive salary of £23,985 per annum, and additional benefits including training opportunities and employee support programs.

Benefits

21 days annual leave plus bank holidays

Cultural Heritage Day

Employee assistance program

Discounts on retail and tech

Learning and Development opportunities

Free Onsite Parking

Qualifications

• Excellent verbal, written, and listening skills.
• Basic computer skills, including data entry and website navigation.
• Experience working in a customer service environment.

Responsibilities

• Assist customers with claims over the phone or through the in-house system.
• Take calls from dealers, submitting claims on behalf of warranty holders.
• Use information provided to accept or reject claims.

Skills

Verbal communication

Written communication

Listening skills

Basic computer skills

Customer service experience

Job description

Customer Service Advisor, Mitcheldean page is loaded

Customer Service Advisor, Mitcheldean

Apply locations Mitcheldean time type Full time posted on Posted 30+ Days Ago job requisition id R-109156

Customer Service Advisor

Location: Mitcheldean, Gloucestershire

Remote work options are available - After successfully passing the probation period

£ 23,985.00 Per Annum + Benefits

Mon - Friday 9-5 pm

Start date- 19th August 2025

Are you an active listener who has a passion for helping others?

Are you a problem solver who challenges the norm to inspire new ideas?

Have you ever thought about using these skills for customer service?

If so, Assurant could be the perfect place for you to start your new career!

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

Overview of Position

The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder's behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.

What makes us different?

• Comprehensive training to prepare you for the role
• Flexibility: with remote working is available once full training is completed and performance targets are met
• Balance is important - so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day
• We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
• A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
• Learning and Development opportunitiesincluding Udemy learning, internal one-to-one development, and growth platforms
• Internal Wellbeing Programmes
• We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
• Free Onsite Parking

What are the requirements needed for this position?

• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation, and other software
• Experience working in a customer service environment

At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We can’t wait to review your application

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