Customer Service Advisor, Mitcheldean

Assurant, Inc.; Forest of Dean; Hybrid; GBP 24,000; Full time

Job summary

Assurant, Inc. is seeking a Customer Service Advisor in Mitcheldean, Gloucestershire. The position involves assisting customers with motor claims, handling calls, and processing claims while providing excellent customer service. The role offers comprehensive training, remote work options after probation, and numerous benefits.

Benefits

Comprehensive training

21 days annual leave plus bank holidays

Employee assistance program

Retail and tech discounts

Free onsite parking

Qualifications

• Passion for helping others.
• Ability to challenge norms and inspire ideas.

Responsibilities

• Assist customers with motor claims via phone.
• Handle calls from dealers and process claims.

Skills

Active listening

Problem-solving

Job description

Customer Service Advisor

Location: Mitcheldean, Gloucestershire

Remote work options are available - after successfully passing the probation period

Salary: £23,985.00 Per Annum + Benefits

Working hours: Mon - Fri, 9 am - 5 pm

Start date: 19th August 2025

Are you an active listener with a passion for helping others?

Are you a problem solver who challenges the norm to inspire new ideas?

Have you considered using these skills in customer service?

If so, Assurant could be the perfect place for you to start your new career!

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk, and provide excellent customer experiences. We support, connect, and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud Fortune 500 company with decades of industry experience.

Overview of the position

The Motor Claims Advisor role involves assisting customers with their claims via phone or our in-house system, The Connection. You will handle calls from dealers, submitting claims on behalf of warranty holders, and assessing the details of each claim based on provided information and policy terms to accept or reject claims.

What makes us different?

• Comprehensive training to prepare you for the role
• Remote working options available after full training and performance targets are met
• Balance is important - 21 days of annual leave plus bank holidays, increasing with service, plus a cultural Heritage Day
• We prioritize your well-being with an employee assistance program covering health, family, money, and work topics
• A range of benefits including retail and tech discounts, health cash plans, bonus schemes, recognition programs, and more
• Learning and development opportunities via Udemy, internal growth platforms, and one-to-one coaching
• Internal wellbeing programs
• Employee referral scheme rewarding you for referring friends and family
• Free onsite parking

At Assurant, we are committed to Diversity, Equity & Inclusion (DE&I). We believe diversity fosters creativity, and inclusion drives growth, client alignment, and employee engagement.

We look forward to reviewing your application!