Customer Service Advisor - Migrant Help

TN United Kingdom; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Customer Service Advisor, where you'll provide vital support to service users from various sectors. This role is perfect for individuals who are passionate about helping others and thrive in a fast-paced environment. You'll engage with customers, offering guidance and information while ensuring compliance with regulations. With a focus on continuous improvement and collaboration, this position offers the chance to make a real difference in people's lives. If you're looking for a rewarding opportunity in customer service, this is the perfect fit for you.

Qualifications

• Proven experience in delivering supportive services.
• Ability to work as part of a team and manage complaints effectively.

Responsibilities

• Provide exceptional customer service and support across multiple channels.
• Maintain accurate records in the Customer Records Management system.
• Collaborate with colleagues to improve service quality.

Skills

Customer Service

Communication Skills

IT Literacy

Data Management

Problem Solving

Tools

MS Office Suite

CRM Systems

Job description

Customer Service Advisor - Migrant Help, Leicester

Client: Maximus

Location: Leicester, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 0cdfb85ffde5

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

General information

Job Posting Title: Customer Service Advisor - Migrant Help

Date: Thursday, February 29, 2024

City: Leicester

Country: United Kingdom

Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisations from charity, third sector, and government sectors.

You will be required to:

• Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
• Provide telephone and multi-channel support with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
• Meet or exceed Service Level Agreements (SLAs).
• Offer multi-channel information services.
• Provide accurate, meaningful, and consistent information to support our customers.
• Listen patiently, empathise with callers, and convey a genuine desire to help and support.
• Maintain the Customer Records Management (CRM) system with accurate data input and record keeping, prioritising data integrity.
• Collaborate with colleagues to ensure the highest customer satisfaction.
• Continuously seek service improvements, initiate, and adapt to change positively.
• Research effectively on a range of topics to meet deadlines.
• Operate in compliance with company policies, HR best practices, and relevant regulations including PCI, GDPR, ISO 27001, 9001, and 14001.
• Proven experience in delivering supportive services.
• Ability to work as part of a team.
• Research, collect, and record data evidence.
• Be IT literate with full knowledge of MS Office Suite and Windows-based databases.
• Plan and coordinate own workload.
• Possess excellent communication and interpersonal skills.
• Demonstrate strong decision-making abilities.
• Empathise with people at all levels.
• Manage and resolve complaints effectively.
• Maintain emotional resilience.