Customer Service Advisor - Medical Risk Assessment

Charles Taylor; Christchurch; Hybrid; GBP 25,000 - 30,000; Full time

Job description

Medical Risk Assessment - Customer Service Advisor

£25,000 - £29,562 per annum (DOE)

Christchurch / Hybrid (Hybrid work available after 6-month probation period has been passed)

Full training provided.

We are dedicated to investing in your training and career development, and we are seeking committed Customer Service Advisors to join our experienced team of Travel Claims Handlers.

Charles Taylor is an agile, growing business where every employee can make a significant impact on our customers' lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all, it is our people who make us who we are!

As a Medical Risk Assessor, you will be responsible for taking inbound calls from customers who need to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy.

This position offers an excellent opportunity to learn the business from the ground up. It serves as a valuable stepping stone for eventually transitioning to our travel claims team.

Salary and Benefits for the Customer Service Advisor

• £25,000 - £29,562 per annum
• 28 days including Bank Holidays and incremental holiday plan
• Free Health Cash Plan worth £1700 per annum
• Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Responsibilities of the Customer Service Advisor

• Conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide.
• Maintaining accurate and detailed documentation of assessments and findings.
• Maintaining customer confidentiality.
• Ensuring that our company values are upheld.

Requirements of the Customer Service Advisor

• It is essential that you have a high level of competency and confidence using computers.
• Ability to work the contracted hours and maintain commitment throughout the training period and beyond.
• Customer service experience - helpful but not essential.
• Be able to work under pressure.
• Be able to record data accurately and efficiently.
• Ability to navigate bespoke computer systems.
• Excellent communication and interpersonal skills to effectively interact with our customers.
• Natural empathy and a flair for making a difference to our travel customers.
• You should be mindful of diversity and inclusivity.

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing.

COLLABORATION: We are one.

AGILITY: We learn, evolve, and adapt.

CARE: We are compassionate and human.

ACCOUNTABILITY: We take ownership.

To apply for this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT:

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback, and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.