Customer Service Advisor : Luxury Retail Team

TipTopJob; Wales; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic and innovative team as a Customer Service Advisor for a luxury retail client. In this exciting role, you'll engage with customers through calls and live chats, providing exceptional service and support. Enjoy a vibrant work environment in state-of-the-art offices, with opportunities for hybrid working after six months. This position not only offers competitive pay but also a range of perks including mental health support, comprehensive training, and a chance for long-term career progression. If you're passionate about delivering outstanding customer experiences, this role is perfect for you.

Benefits

26 days annual leave pro rata

Mental health support

Access to wellbeing room

Comprehensive training

Subsidised meals

Free onsite gym access

Shift premium for weekends

Epic parties

Qualifications

• Experience in providing outstanding customer service.
• Resilient and compassionate nature for handling challenging calls.

Responsibilities

• Support customers via telephone calls and live chats.
• Assist with CRM management and support tickets.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Computer Skills

Data Entry

Job description

Job Title: Customer Service Advisor - Luxury Retail Team

Location: Wrexham

Salary: A£11.56 per hour

Job type: Part-time

Shift patterns:

1. 5pm - 9pm Monday to Friday
2. 9am - 9pm Saturday
3. 12pm - 6pm Sunday

What We Do...

We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The role:

We have multiple vacancies available to join our largest bespoke customer team. As part of this team of dedicated Customer Service Advisors appointed to a specific client, a luxury UK retailer selling high-end goods, you will represent the client to their customers as though based in their offices.

Your role will be varied, meaning no two days are the same! Following a 2-week training course, you'll support customers via a mixture of telephone calls and live chats, plus assisting with CRM management and support tickets.

Our Requirements - Customer Service Advisor (Luxury Retail Team)

1. Experience gained providing outstanding customer service
2. A resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls
3. A confident telephone manner with good interpersonal skills
4. Excellent problem-solving skills
5. Good computer and data entry skills

The Package

As a Customer Service Advisor working at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here! You'll also benefit from:

1. Permanent contract, working a minimum of 12 hours per week
2. Pay rate of A£11.56 per hour, plus an additional A£2 per hour shift premium for working weekends
3. Opportunity for hybrid working after 6 months in the role, allowing you to combine working from home with working from our office
4. 26 days annual leave pro rata, plus bank holidays
5. Mental health support (Employee Assistant Program) with access to an onsite mental health counsellor
6. Access to our brand-new wellbeing room to help enhance your physical and mental wellbeing
7. Comprehensive training and where desired, long-term career progression across the business
8. Subsidised meals
9. Free onsite gym access
10. And did we mention our epic parties? We know how to celebrate in style!

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