Customer Service Advisor- Luxury Fashion

Office Angels; London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A dynamic sustainable swimwear brand seeks a Customer Service Advisor to enhance customer experiences across various channels. Responsibilities include managing customer inquiries, processing orders, and resolving complaints, all while meeting performance targets. Ideal candidates possess customer service experience, particularly in fashion, and demonstrate excellent communication skills.

Qualifications

• Experience in customer service, preferably in the fashion industry.
• Ability to thrive in a fast-paced environment.
• Customer-first mindset driving service excellence.

Responsibilities

• Handle emails, chats, and social media queries professionally.
• Process orders, returns, refunds, and exchanges.
• Resolve customer complaints efficiently.

Skills

Communication

Problem Solving

Conflict Resolution

Multitasking

Tools

Gorgias

Zendesk

Google Workspace

Microsoft Office

Job description

Customer Service Advisor

Location: Clerkenwell

Salary: £28,000-£30,000

Our client, a dynamic and rapidly expanding sustainable swimwear brand, is on the lookout for a Customer Service Advisor to be the voice of their brand. You'll play a key role in delivering an outstanding, high-touch customer journey across all channels-email, chat, and social media.

What You'll Do:

• Customer Support: Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude.


• Order Management: Process orders, returns, refunds, and exchanges in line with their company guidelines.


• Product Knowledge: Provide accurate information about their products and promotions to enhance customer experiences.


• Complaint Resolution: Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image.


• Performance Targets: Work towards meeting customer service performance targets, including response times and resolution rates.


• Follow-Up: Ensure all customer issues are fully resolved by following up as needed.


• Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide the best service possible.

What You'll Bring:

• Experience in customer service, preferably in the fashion industry


• Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus.


• A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment.


• Excellent communication, problem-solving, and conflict-resolution skills.


• A customer-first mindset that drives you to deliver service excellence.


• Ability to multitask and meet performance targets with ease.


• Proficiency in Google Workspace and Microsoft Office.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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