Customer Service Advisor - Luxury

GetRecruited UK Ltd; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury brand is seeking a Customer Service Advisor to join their expanding team. In this hybrid role based in Dagenham, you will manage customer inquiries and assist with sales, leveraging your fashion knowledge and customer service experience. Join a culture of growth and support within a dynamic team environment.

Qualifications

• 2+ years in customer service or retail sales.
• Experience with ecommerce and online sales preferred.
• Excellent communication skills.

Responsibilities

• Manage customer service tickets via email, chat, and social.
• Respond to queries on product details and orders.
• Follow up on abandoned carts.

Skills

Customer Service

Soft Selling

Ecommerce

Communication

Team Player

Tools

Shopify

Gorgias

Job description

CUSTOMER SERVICE ADVISOR - LUXURY

DAGENHAM - HYBRID AFTER PROBATION

UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team.This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

THE ROLE:

• Manage and resolve customer service tickets via Gorgias (email, chat, and social)
• Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
• Follow up on abandoned carts via email, phone and live chat.
• Provide thoughtful, helpful guidance to convert interest into purchases.
• Maintain deep knowledge of our product range to help customers make informed choices.
• Ensure a warm, friendly and brand-appropriate tone of voice at all times.
• Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.

THE PERSON:

• 2+ years in a customer service, customer care, or retail sales role.
• Ecommerce experience preferred (especially using Shopify and/or Gorgias)
• Comfortable with soft-selling and nurturing customer relationships (no targets)
• A team player with a proactive, can-do attitude.
• Excellent written and verbal communication.
• Interest in fashion is a bonus.

Get Recruited is acting as an Employment Agency in relation to this vacancy.