Customer Service Advisor - late shifts and weekends (Fixed Term)

LEGO Group; Slough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading toy manufacturer is looking for a seasonal Customer Service Advisor in Slough. You will support LEGO fans by responding to inquiries via phone and email, requiring fluency in English and strong IT skills. The role includes weekend work and offers competitive pay along with various benefits. Embrace the opportunity to help inspire the builders of tomorrow!

Benefits

Competitive starting salary

Discretionary bonus of up to 10%

Family care leave

Life and disability insurance

Wellbeing resources

Colleague discount

Qualifications

• Fluency in English, both spoken and written.
• Strong customer service orientation with energy, compassion, and the ability to build connections.
• Good IT skills to support consumer requests.

Responsibilities

• Respond to consumers regarding orders and accounts via phone and email.
• Build strong and positive relationships with consumers.
• Assess and solve brick-based problems using various tools.

Skills

Fluency in English

Customer service orientation

IT skills

Job description

Overview

Just imagine putting play at the heart of customer services. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?

What you\'ll do

• Respond to consumers in English - spoken and written. Engage with consumers via phone and email regarding orders and accounts, parts requests and gift cards.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts including some weekends to ensure we provide an exceptional service.

Role details

This is a fixed term contract until 31st January 2026. If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team!

Workplace and schedule

Work location is assigned (office, store or factory). Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss policy and role eligibility during recruitment. Weekend work is required every Saturday and Sunday from 9:00am to 4:30pm. Monday to Friday from 12:00pm to 8:15pm with 2 days off mid-week.

Requirements

• Fluency in English, both spoken and written.
• Strong customer service orientation with energy, compassion, and the ability to build connections.
• Good IT skills to support consumer requests.

About LEGO and commitments

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down rare parts. The LEGO Group is committed to equal employment opportunity and equal pay, and seeks to encourage applicants from all backgrounds. We are committed to Child Safeguarding Background Screening for positions with high engagement with children. This includes our Children\'s Rights commitment.

Benefits and rewards

• Competitive starting salary plus benefits including a discretionary bonus of up to 10% (performance based).
• Full in-person training with up to a 4-week induction, followed by on-the-job support.
• Family care leave, life and disability insurance, wellbeing resources, colleague discount, and bonus opportunity if eligible.

Application

Applications are reviewed on an ongoing basis. We reserve the right to amend or withdraw our jobs at any time. Ready to build something amazing? Apply now.