Customer Service Advisor - Italian & Spanish

Advancing People Multilingual; Nottingham; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A recruitment agency in Nottingham is seeking an Italian & Spanish Speaking Customer Service Advisor to provide top-notch service to customers in Italian and Spanish markets. The role offers a full-time position with a salary of £24,000 and benefits, including a hybrid working model: 2 days in-office and 3 days remote.

Benefits

Attractive company benefits

Qualifications

• Fluent in both Italian and Spanish.
• Strong customer focus with a professional approach.
• Excellent oral and written communication skills.

Responsibilities

• Deliver high quality customer service.
• Assist with new customer's enquiries.
• Process orders received via phone, fax, email or internet.

Skills

Fluency in Italian

Fluency in Spanish

Strong customer focus

Excellent communication skills

Job description

Overview

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian & Spanish Speaking Customer Service Advisor / Account Coordinator on a hybrid basis.

As an Italian & Spanish Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Italian and Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification

• Fluent in Italian & Spanish
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

2 days office based in Nottingham City Centre, 3 days remote each week

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.