Customer Service Advisor - IP Voice Operational Service · Prudhoe

Giacom Group; Prudhoe; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated support professional to enhance partner experiences through exceptional service and proactive communication. In this role, you will be the first point of contact for partners, managing voice orders and resolving issues efficiently. With a focus on customer satisfaction, you will coordinate tasks and ensure timely updates. The company fosters a supportive environment with ample opportunities for career development, a flexible dress code, and generous leave policies, making it an ideal place for those who thrive in collaborative settings.

Benefits

25 Days Annual Leave

Pension Plan

Complimentary Refreshments

Learning and Development Opportunities

Birthday Off

Qualifications

• Strong customer service skills are essential for this role.
• Experience with Microsoft packages is beneficial.

Responsibilities

• Provide exceptional support and service to Giacom Partners.
• Liaise with partners and suppliers to troubleshoot and resolve issues.

Skills

Customer Service Skills

Microsoft Packages

Team Collaboration

Job description

Giacom’s market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and IT products and services, from the world’s leading vendors and service providers.

You will be responsible for supporting Giacom partners in managing IP Voice and International voice orders. Liaising with partners and suppliers to resolve issues and provide proactive updates. You will also be the first point of contact for complaints and escalations within the team and so great customer service skills are essential.

What you'll be doing:

• Provide exceptional support and service to Giacom Partners
• Provision and manage partner orders using both internal and supplier systems
• Provide excellent customer service to Giacom Partners, handling incoming calls and emails.
• Liaise with partners and suppliers to troubleshoot and resolve issues, providing regular and proactive updates.
• Coordinate orders, schedule and action all tasks to completion within specified timescales
• Ensure all systems are kept fully updated for each action and point of customer contact.

Skills, and Experience

• Strong customer service skills
• Previous experience of working with Microsoft packages
• Ability to work as part of an extended team.

Full training will be given, though any prior experience with IP Voice Hosted/SIP telephony platforms, would be advantageous.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.