Customer Service Advisor (Installation Co-Ordinator)

Wren Kitchens; Barton-upon-Humber; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Life insurance after 2 years' service

Access to Benenden health and discount platform after 1 year

Personalised progression plan

Individual training budget

EE discount

Staff discount on purchasing furniture after 1 year

Eye Care Vouchers

Refer a Friend Scheme

Free onsite gym

Job summary

Wren Kitchens is seeking a Customer Service Advisor (Installation Co-Ordinator) to enhance customer satisfaction within their vibrant Customer Installation Centre in Barton-Upon-Humber. You'll handle customer queries with empathy and professionalism, ensuring a smooth experience as clients turn their kitchen dreams into reality. If you're a proactive communicator passionate about problem-solving, this entry-level role offers a chance to develop your career with comprehensive training and growth opportunities.

Qualifications

• Confident communicator who enjoys building relationships.
• Reliable individual with excellent computer skills and comfortable navigating multiple systems.
• Passionate individual who wants to make a real difference to the customer experience.

Responsibilities

• Proactively resolve customer queries and concerns across various contact channels.
• Take ownership of each customer contact, striving for the best possible resolution.
• Provide exceptional, inspirational experiences that exceed expectations.

Skills

Customer Service

Problem Solving

Communication

Reliability

Tools

Computer Skills

Job description

Join to apply for the Customer Service Advisor (Installation Co-Ordinator) role at Wren Kitchens

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor (Installation Co-Ordinator) role at Wren Kitchens

About The Role

Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality.

About The Role

Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality.

As a Customer Installation Co-Ordinator, you’ll be the friendly and creative voice our customer’s trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you!

Key Responsibilities:

• Proactively resolve customer queries and concerns across various contact channels.
• Take ownership of each customer contact, striving for the best possible resolution.
• Provide exceptional, inspirational experiences that exceed expectations.
• Display empathy and professionalism when liaising with customers.
• Identify and report on processes impacting customer satisfaction.
• Support our Approved Installers by assisting with customer-related queries.
• Make creative and responsible decisions to resolve issues effectively.
  
  

What Wren Offers:

• Life insurance after 2 years’ service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym
  
  

About You

• Confident communicator who enjoys building relationships.
• Reliable individual with excellent computer skills and comfortable navigating multiple systems
• A genuine desire to develop your customer service expertise.
• Passionate individual who want to make a real difference to the customer experience.
  
  

About The Company

Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion + turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!

If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Furniture and Home Furnishings Manufacturing

Referrals increase your chances of interviewing at Wren Kitchens by 2x

Sign in to set job alerts for “Customer Service Advisor” roles.

Kingston Upon Hull, England, United Kingdom 1 month ago

Willerby, England, United Kingdom 3 days ago

Brigg, England, United Kingdom 1 week ago

Brigg, England, United Kingdom 1 week ago

Brigg, England, United Kingdom 4 days ago

East Riding Of Yorkshire, England, United Kingdom 1 month ago

Grimsby, England, United Kingdom 1 day ago

Kingston Upon Hull, England, United Kingdom 2 weeks ago

North East Lincolnshire, England, United Kingdom 3 weeks ago

Barton-Upon-Humber, England, United Kingdom 1 day ago

East Riding Of Yorkshire, England, United Kingdom 1 month ago

Kingston Upon Hull, England, United Kingdom 4 weeks ago

Kingston Upon Hull, England, United Kingdom 2 weeks ago

Barton-Upon-Humber, England, United Kingdom 5 days ago

East Riding Of Yorkshire, England, United Kingdom 1 week ago

Willerby, England, United Kingdom 3 days ago

Out of Hours Support - Evenings and Weekends

Kingston Upon Hull, England, United Kingdom 1 week ago

Barton-Upon-Humber, England, United Kingdom 2 days ago

Leconfield, England, United Kingdom 4 days ago

Customer Operations Agent - Freight Booking

Kingston Upon Hull, England, United Kingdom 1 week ago

Barton-Upon-Humber, England, United Kingdom 3 days ago

Barton-Upon-Humber, England, United Kingdom 1 day ago

Kingston Upon Hull, England, United Kingdom £25,400.00-£25,400.00 2 weeks ago

Kingston Upon Hull, England, United Kingdom 1 day ago

Beverley, England, United Kingdom £10.20-£12.41 3 weeks ago

Beverley, England, United Kingdom £10.20-£12.41 3 weeks ago

Customer Quality Assurance - Nights (Birmingham/Scunthorpe)

Scunthorpe, England, United Kingdom 1 month ago

Kingston Upon Hull, England, United Kingdom 1 day ago

Kingston Upon Hull, England, United Kingdom 2 hours ago

Kingston Upon Hull, England, United Kingdom 11 hours ago

Kingston upon Hull, England Metropolitan Area 1 day ago

East Riding Of Yorkshire, England, United Kingdom 2 weeks ago

Kingston Upon Hull, England, United Kingdom 4 weeks ago

Kingston Upon Hull, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.