Customer Service Advisor - Inbound

TN United Kingdom; Loughborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Loughborough. This role involves managing inbound customer calls, providing exceptional service, and helping customers navigate various products and services. With a focus on building long-term relationships, you'll be instrumental in ensuring a positive sales journey. The company offers comprehensive training and an uncapped commission structure, making it an exciting opportunity for those passionate about customer service and technology. If you're eager to make a difference and thrive in a fast-paced environment, this position is perfect for you.

Qualifications

• Experience in customer service, preferably in a contact center.
• Strong communication and IT skills are essential.

Responsibilities

• Manage inbound calls and assist customers with their requests.
• Provide excellent service and advice to enhance customer experience.
• Work towards sales targets and maximize upselling opportunities.

Skills

Customer Service experience

Excellent communication skills

IT skills

Positive attitude

Interest in technology

Ability to work towards targets

Commitment to providing great service

Job description

Customer Service Advisor - Inbound, Loughborough

Location: Loughborough, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: [Reference Number]

Job Views: 8

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications. We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound. There will be 2 weeks training - 09:00 - 17:30.

Hours of work are: Monday to Friday (Between 09:00-20:00 Shift Range - 8hr Shift), 1 in every 2 - Saturday 09:00-17:30.

Job Role:

• Managing inbound calls to the business from clients/customers’ requests.
• Working towards and aiming to exceed sales expectations.
• Helping the customer understand the different handsets, deals and network providers on offer.
• Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
• Building relationships with customers to ensure converting a one-time customer into a customer for life.
• Deliver a consistent call flow, giving the customer confidence in the information provided.
• Maximise up selling opportunities whilst ensuring the customer has an informed choice.
• Uncapped Commission Structure.

Key Skills:

• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Remain positive and enthusiastic during every customer contact.
• Experience of working towards targets.
• An interest in technology.
• Consistently provide a high level of service.
• IT skills.

This role is subject to a Clean DBS; it is imperative that each applicant provides support to the process.

Full Training is given.

If this is the job for you, please submit your CV, or call 01509 213000 ask for Michelle or email to [emailprotected].